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Gracias por aplicar al anuncio de empleo Advanced network switching support engineer, en Concentrix
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
¢ 750 mil a 1 millón CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 20 Ene 2017 2017-1-20 19/02/2017
Provide technical assistance to standard account customers on routine, highest priority questions and issues. Easily handle network down situations
Be ready to attend customer’s calls on a queue. Perform basic troubleshooting as required to resolve customer’s network issues
Accept electronic cases for all account customers. Perform basic troubleshooting as required to resolve customer’s network issues
Lab development for solve customer issues
Self-development on account certifications
Case ownership and Backlog Control.
Provide timely and informative case updates to customers both verbally and electronically.
Update and document relevant case fields during the lifecycle of the case.
Full customer case technical documentation.
Escalate to TSE-III or higher when technical limits have been reached in case.
Benefits offered
You work hard—your benefits should too
• On Site Doctor also certified as INS Clinic
• Nutritionist
• Physiotherapist
• Cafeteria subsidy
• Asociacion Solidarista
• Tuition
• Private Insurance
Requirements
• A minimum of 6+ months of experience working in the networking space.
• In depth knowledge of Network Fundamentals and Troubleshooting
• Technical Experience:
o Layer 2 Protocols: ARP and DHCP, Port-Security, Storm Control, and LLDP, IGMP, L2PT (QinQ)
o Layer 2 Communication: VLANs, trunks, access ports, native VLANs, Unicast and broadcast flooding, PVLANS
o Authentication: Basic understanding of RADIUS, 802.1x, AAA.
• Troubleshooting Skills on ACLs, OSPF, BGP, Multicast, DHCP Snooping, DAI, STP, MST, High Availability Features
• Technical expertise in resolving Layer 2/3 IP issues.
• 90% of verbal and written communication skills in English
Apply Now and get to know us better!
Profesional
Bachillerato edu. diversificada
Bachillerato edu diversificada
Menos de un año de experiencia
Ingeniero
4 Vacantes
Requirements
• A minimum of 6+ months of experience working in the networking space.
• In depth knowledge of Network Fundamentals and Troubleshooting
• Technical Experience:
o Layer 2 Protocols: ARP and DHCP, Port-Security, Storm Control, and LLDP, IGMP, L2PT (QinQ)
o Layer 2 Communication: VLANs, trunks, access ports, native VLANs, Unicast and broadcast flooding, PVLANS
o Authentication: Basic understanding of RADIUS, 802.1x, AAA.
• Troubleshooting Skills on ACLs, OSPF, BGP, Multicast, DHCP Snooping, DAI, STP, MST, High Availability Features
• Technical expertise in resolving Layer 2/3 IP issues.
• 90% of verbal and written communication skills in English
Apply Now and get to know us better!
Competencias para la vacante
Menos de un año de experiencia
Contrato Indefinido
721336
Gracias por aplicar al anuncio de empleo Advanced network switching support engineer, en Concentrix
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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