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Gracias por aplicar al anuncio de empleo Application support analyst, en Hpe
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Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 26 Mar 2015 2015-3-26 24/06/2015
Tecnología: soporte-prog y web
4 Vacantes
Ingeniería de Sistemas
As an Application Support Analyst, you will be responsible for the availability and performance of application software that supports client business function within our Administration IT stream of applications on one of our key oil and gas accounts.
The Application Support Analyst has both soft skills (communication and customer relationship management skills) as well as the technical skills required to support a portfolio of applications. Act as the client liaison and primary interface to the customer for the applications in their portfolio. Prioritize work, monitoring the queue for aging tickets, ensuring support documentation is kept up-to-date, identifying and escalating any roadblocks to resolution and ensuring the appropriate handoff of Incidents, Service Requests or Small Enhancements to the Level 3 developers.
Proficient with technologies required to build and run the application and be knowledgeable regarding application architecture, design, and function. Primary support for incidents and service requests including off-hours support for critical priority incidents for assigned applications. Configuration of 3rd party software. Creation and maintenance of documentation. Testing and maintenance of applications.
Support and maintenance of information systems per standard IT process methodology (such as ITIL and ITSM). Scope of applications and information systems supported include both 3rd party software and internally developed applications.
The Technical Support team solves common and complex application issues within established guidelines and recommends appropriate alternatives. They work on problems of diverse complexity and scope, participate in root cause analysis sessions, and perform corrective action tasks.
8+ years in the application support / application development field. Bachelor’s Degree in Computer Science, Engineering or related field.
Advanced knowledge of Development Tools and Applications such as Visual Studio, CVS / GIT, Toad, MS Access, Adobe Acrobat Professional, Dreamweaver, Photoshop, Illustrator, .NET Framework, Advanced Query Tool, SQL Navigator, Captivate, Flash Pro, ActiveX; Facilities Management applications such as Manhattan or Physical Security Applications such as Pegasys 2000 and Avigilon.
Proficient in ITIL Foundations and Practices. Proven ability to successfully work with geographically dispersed teams.
Excellent verbal and written communication skills; proven experience in a client facing role
English skills 90%
About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them.
Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.
Profesional
Bachillerato universitario
Ingeniería de Sistemas
8 años de experiencia
Ingeniero
4 Vacantes
8+ years in the application support / application development field. Bachelor’s Degree in Computer Science, Engineering or related field.
Advanced knowledge of Development Tools and Applications such as Visual Studio, CVS / GIT, Toad, MS Access, Adobe Acrobat Professional, Dreamweaver, Photoshop, Illustrator, .NET Framework, Advanced Query Tool, SQL Navigator, Captivate, Flash Pro, ActiveX; Facilities Management applications such as Manhattan or Physical Security Applications such as Pegasys 2000 and Avigilon.
Proficient in ITIL Foundations and Practices. Proven ability to successfully work with geographically dispersed teams.
Excellent verbal and written communication skills; proven experience in a client facing role
English skills 90%
About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them.
Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.
Competencias para la vacante
Profesional
Ingeniero
Bachillerato universitario
Desarrollo y diseño de paginas web
8 años de experiencia
Contrato Indefinido
669765
Gracias por aplicar al anuncio de empleo Application support analyst, en Hpe
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