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Gracias por aplicar al anuncio de empleo Bilingual billing agent, en Dhl
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Salario confidencial CRC
Costa Rica Heredia Heredia Heredia
Publicado 1 Abr 2015 2015-4-1 16/04/2015
Financiera
2 Vacantes
Administración de Empresas
DHL Finance and HR Services Americas, a division of Deutsche Post DHL Global Business Services, is providing an opportunity for a highly motivated professional within a multi- cultural shared service environment. This role is based in the Shared Service Center (SSC) San Jose, Costa Rica.
Role Purpose:
Responsible of maintaining and validating shipments in CEMS and get them billed according to the guidelines timely.
Key Responsibilities:
Shipment maintenance
- Activities related to entering, changing information (i.e. CEMS) to ensure correct billing as per customer requirements following DMS guidelines or US documentation.
-Closing the day with no outstanding shipments in the queue according to the countries assigned.
Shipment validation :
-Validation of an AWB using various DHL Systems (RTMT, NPTS, GEMA,DMS and any other related system) to check shipment details.
-Creating cases and send files for shipments in CEMS (OB & IB) to different countries as per DMS policy.
Special billing if needed:
-This activity applies to end to end special billing activity for specific accounts including validation, maintenance & reporting*.
-Extraction of required information from systems necessary for preparation of special billing instructions/reports such as invoice details.
-Preparation of reports as per required format by customers.
Query handling :
-Understand the query ie emails , questions about awb changes , perform validation, provide feedback to requestor, forward email to relevant parties.
-Reading, sending of queries resulting from unresolved validation that requires country input.
-Follow up issues properly until issue conclusion.
-Any activity related to an enquiry coming into SSC or SSC is requesting customers for clarification of any sort. This might end up in a decision to maintain, validate, coordinate with other team members or no activity at all.
Desired Qualifications and Requirements
.Student of Business Administration or related field.
.Full command of English.
.Intermediate excel knowledge
.Strong communication skills: Able to communicate openly with all internal and external Business Units in an effective way.
.Strong customer service, proven role model in the area.
.Sound analytical, negotiation and problem solving
Skills: Able to properly and timely resolve any billing related issue.
.Excellent understanding of business needs and billing processes.
.Excellent attitude: Self-started motivated, organized, role model of time management.
.Team player: able to work with all team members to achieve desired results.
Experience in billing.
Profesional
Bachillerato edu. diversificada
Administración de Empresas
1 año de experiencia
Agente
2 Vacantes
Desired Qualifications and Requirements
.Student of Business Administration or related field.
.Full command of English.
.Intermediate excel knowledge
.Strong communication skills: Able to communicate openly with all internal and external Business Units in an effective way.
.Strong customer service, proven role model in the area.
.Sound analytical, negotiation and problem solving
Skills: Able to properly and timely resolve any billing related issue.
.Excellent understanding of business needs and billing processes.
.Excellent attitude: Self-started motivated, organized, role model of time management.
.Team player: able to work with all team members to achieve desired results.
Experience in billing.
Competencias para la vacante
Profesional
Agente
Bachillerato edu. diversificada
Otros servicios
1 año de experiencia
Contrato Indefinido
651501
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