Ccna network switching support engineer

Descripción general

THE TEAM – Why you want to be part of Convergys?
When you become part of our team, you join 130,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!
At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.
For our clients, this means our 130,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.
For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!
PROFILE – Are you the Network Switching Engineer we are looking for?
The Networking Engineer takes ownership of customer reported network issues and technical inquiries in order to provide assistance to quickly restore service and provide problem resolution. Networking Engineers are responsible for effectively communicating current status and action plans, documenting case updates in the service request database, reproducing customer reported issues in a lab environment, and working with other Engineers to confirm new and existing defects.

Requisitos para aplicar

RESPONSIBILITIES – How we would like you to help us?
• Ensure client expectations are properly managed and that technical issues are resolved to the client's satisfaction in a timely manner.
• Document customer and engineering interactions and technical action plans.
• Provide necessary updates to management and field teams for high profile technical issues.
• Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies.
• Assist in development of knowledge articles.
• Attend regular customer and internal conference calls for high profile cases.
• Execute with minimal error to support organization policies, practices, and procedures.
• Articulate, understand, and leverage the support organization structure, locations, and capabilities to resolve customer issues.
SKILLS/EXPERIENCE/KNOWLEDGE – What we'd like to see in the candidate?
• A minimum of 6 months of experience working in advanced Technical support/Networking (it is a plus).
• BS/MS in a computer related field or equivalent work experience (It is a plus).
• Troubleshooting Skills on STP, ACLs, VLANs, Multicast, VRRP, BGP, OSPF, RIP, and MPLS.
• Technical expertise in resolving Layer 2/3 IP issues.
• Knowledge of IP switches and Routers.
• 18+ years old
• High School Diploma is a must
• 90% of verbal and written communication skills in
o English
COMPENSATION AND PERKS
• Competitive salary for all entry levels (To be discussed during the interview).
• Fixed days off (they will not rotate from week to week).
• Training is from Monday to Friday.
• Doctor on site
• Nutritionist
• Physiotherapist
• Emergencias Médicas
• Asociacion Solidarista
• Cafeteria on all sites
• Cafeteria subsidy
• ATMs on sites / close by the sites
• Transportations options (Subject to availability and designated account)
• Paid training
• University discounts
• Parking space
• Referral program (Incentives to those who refer other pe