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Gracias por aplicar al anuncio de empleo Ccna technical engineer get a job and participate in a vacations raffle to cancun, en Concentrix
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
¢ 750 mil a 1 millón CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 18 Jul 2017 2017-7-18 17/08/2017
The Networking Engineer takes ownership of customer reported network issues and technical inquiries in order to provide assistance to quickly restore service and provide problem resolution. Networking Engineers are responsible for effectively communicating current status and action plans, documenting case updates in the service request database, reproducing customer reported issues in a lab environment, and working with other Engineers to confirm new and existing defects.
COMPENSATION AND PERKS
• Competitive salary for all entry levels (To be discussed during the interview).
• Fixed days off (they will not rotate from week to week).
• Training is from Monday to Friday.
• Doctor on site
• Nutritionist
• Physiotherapist
• Emergencias Médicas
• Asociacion Solidarista
• Cafeteria on all sites
• Cafeteria subsidy
• ATMs on sites / close by the sites
• Transportations options (Subject to availability and designated account)
• Paid training
• University discounts
• Parking space
• Referral program (Incentives to those who refer other people to start working with us)
• Entertainment areas
• Medical services discounts
****PERFECT GETAWAY RAFFLE****
In order to participate, apply from July 15th 2017 to August 31st 2017 and get hired for any of our July & August 2017 classes.
Do you want to hear more?
Apply Now!
How we would like you to help us?
• Ensure client expectations are properly managed and that technical issues are resolved to the client's satisfaction in a timely manner.
• Document customer and engineering interactions and technical action plans.
• Provide necessary updates to management and field teams for high profile technical issues.
• Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies.
• Assist in development of knowledge articles.
• Attend regular customer and internal conference calls for high profile cases.
• Execute with minimal error to support organization policies, practices, and procedures.
• Articulate, understand, and leverage the support organization structure, locations, and capabilities to resolve customer issues.
SKILLS/EXPERIENCE/KNOWLEDGE – What we'd like to see in the candidate?
• CCNA 4 Modules (Certification not required but is a plus)
• CCNP – IT Essentials & other related degrees are a plus
• Networking experience is a plus (For some Level 2 accounts is a requirement).
• Customer service experience is a plus
• Excellent customer service skills.
• 18+ years old
• High School Diploma is a must
• 90% of verbal and written communication skills in
o English
o Portuguese – is a plus (for certain specific accounts only)
Profesional
Bachillerato edu. diversificada
Bachillerato edu diversificada
Menos de un año de experiencia
Ingeniero
10 Vacantes
How we would like you to help us?
• Ensure client expectations are properly managed and that technical issues are resolved to the client's satisfaction in a timely manner.
• Document customer and engineering interactions and technical action plans.
• Provide necessary updates to management and field teams for high profile technical issues.
• Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies.
• Assist in development of knowledge articles.
• Attend regular customer and internal conference calls for high profile cases.
• Execute with minimal error to support organization policies, practices, and procedures.
• Articulate, understand, and leverage the support organization structure, locations, and capabilities to resolve customer issues.
SKILLS/EXPERIENCE/KNOWLEDGE – What we'd like to see in the candidate?
• CCNA 4 Modules (Certification not required but is a plus)
• CCNP – IT Essentials & other related degrees are a plus
• Networking experience is a plus (For some Level 2 accounts is a requirement).
• Customer service experience is a plus
• Excellent customer service skills.
• 18+ years old
• High School Diploma is a must
• 90% of verbal and written communication skills in
o English
o Portuguese – is a plus (for certain specific accounts only)
Competencias para la vacante
Menos de un año de experiencia
Contrato Indefinido
735017
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