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Gracias por aplicar al anuncio de empleo Credit & collections representative (english), en Thomson reuters
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 28 Jul 2015 2015-7-28 27/08/2015
POSITION SUMMARY
Contacts customers with medium-to-high level of complexity and large account balances, to secure payments and maximize receivable recoveries, while providing "best in class" customer service.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Manages individual portfolio
• Contacts customers to secure payment and resolve billing disputes in a manner that is fair and equitable
• Handle customers with medium-to-high level of complexity and large account balances
• Works to preserve the ongoing relationship with the customer while ascertaining the nature and reason behind the payment concerns or disputes and finding equitable payment solutions according to departmental processes and guidelines.
• Escalates problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions
• Conducts routine and ad-hoc research of account history based on customer inquiry - Handle both inbound and outbound calls in a timely manner
• Analyzes individual situations and make decisions based upon established departmental guidelines with limited supervision.
• Approve and process accounts for bad debt write-off
• Provide guidance and support to less experienced collectors
• Interacts with internal and external customers daily. Building and maintaining customer relationships is critical to this role (internal and external). Strong negotiation skills relating to customer payments. Strong communications skills to relate invoicing, products and billing charges to customers.
QUALIFICATIONS
EDUCATION/EXPERIENCE:
• Technical school Degree plus 4-5 years of experience OR Bachelor degree plus 3-4 years of experience required.
• Technical School degree or Bachelor degree preference in finance, accounting, business or economics
REQUIRED KNOWLEDGE/SKILLS:
• Strong verbal and written communication skills required. Solid English language skills are required and phone screening will be done before setting up the interview.
• Excellent ability to deal with difficult customer (internal & external) situations with a professional and resourceful manner for resolution.
• Cultural sensitivity a must.
• Excellent understanding of collections processes and regional practices
• Strong PC skills, particularly Excel and Word
• Strong learning aptitude and agility
• Requires good negotiation skills within prescribed guideline.
• Highly motivated, task oriented and able to work independently in a fast paced environment.
• Ability to maintain confidentiality of sensitive information.
• Thorough knowledge of various Thomson Reuters businesses and products/services.
• Works independently and with minimal supervision.
• High aptitude for learning and knowledge of computers and software
• Strong outgoing personality
• Ability to think quickly and respond to questions
• Proven leadership and high level of engagement
• Knowledge expert that others use as a resource
• Mentoring newer team members
• Fully understands role and responsibilities of positions
• Proven skills managing portfolio with results that support
Profesional
Técnico medio
Administración Varias
2 años de experiencia
Especialista
1 Vacante
QUALIFICATIONS
EDUCATION/EXPERIENCE:
• Technical school Degree plus 4-5 years of experience OR Bachelor degree plus 3-4 years of experience required.
• Technical School degree or Bachelor degree preference in finance, accounting, business or economics
REQUIRED KNOWLEDGE/SKILLS:
• Strong verbal and written communication skills required. Solid English language skills are required and phone screening will be done before setting up the interview.
• Excellent ability to deal with difficult customer (internal & external) situations with a professional and resourceful manner for resolution.
• Cultural sensitivity a must.
• Excellent understanding of collections processes and regional practices
• Strong PC skills, particularly Excel and Word
• Strong learning aptitude and agility
• Requires good negotiation skills within prescribed guideline.
• Highly motivated, task oriented and able to work independently in a fast paced environment.
• Ability to maintain confidentiality of sensitive information.
• Thorough knowledge of various Thomson Reuters businesses and products/services.
• Works independently and with minimal supervision.
• High aptitude for learning and knowledge of computers and software
• Strong outgoing personality
• Ability to think quickly and respond to questions
• Proven leadership and high level of engagement
• Knowledge expert that others use as a resource
• Mentoring newer team members
• Fully understands role and responsibilities of positions
• Proven skills managing portfolio with results that support
Competencias para la vacante
Profesional
Especialista
Técnico medio
Servicios financieros
2 años de experiencia
Contrato Indefinido
679043
Gracias por aplicar al anuncio de empleo Credit & collections representative (english), en Thomson reuters
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