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Gracias por aplicar al anuncio de empleo Customer service, en Rcm technologies, inc
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
¢ 550 a 650 mil CRC
Costa Rica San José Escazú Escazú
Publicado 4 Abr 2017 2017-4-4 04/05/2017
Large IT Company soon to establish presence in Costa Rica is looking for an elite team of Customer service and Help Desk support specialists with various years of experience. The company offers competitive salary and benefits. There are openings for Customer Service, Help Desk, Call Center and Contract Specialists, level 1, 2 & 3, these roles requires and responsibilities are:
•Language skills: Portuguese, Spanish and English
•Strong attention to detail and problem solving skills.
•Any previous experience working in data entry, call center, as a call router, on a service desk, or dealing with customers would be beneficial.
•Excellent customer service skills. Be customer centric, understand the circumstances and desired outcome of any incident to appropriately review and advocate for the appropriate action.
•Excellent time management skills as all requests are high priority and must be completed in a timely manner without compromising on quality.
•Ability to take ambiguous or complex information and quickly understand the key points to construct a concise, effective incident review that delivers clear information to all key stakeholders
•Proven prioritization skills to manage effective communication across multiple customers and services while remaining an advocate for the customers.
•Work closely with clients to ensure that all requests are completed as desired. Involves the ability to interpret asks based on the knowledge of the service documentation as well as understanding the desired outcomes of the ask.
•Ability to communicate to both a technical and non-technical audience, ensuring both is clear on the current position of the issue.
•Able to communicate clearly via e-mail, IM, phone and face-to-face with both enterprise customers and internal stakeholders
•Able to develop and maintain good working relationships across functional groups
•Utilize FAQ to respond to customer inquiries.
•Follow workflow documentation to determine correct Contract types and next steps
•Maintain both new incoming requests as well as ongoing requests which required additional follow up to complete.
•General background and/or training and knowledge working within a billing, invoicing, and/or office atmosphere.
•Basic computer program and application skills including the following: Excel, Word, Outlook, Internet Explorer, OneNote
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Estudios Generales
Informática y Computación
Otros programas educativos
2 años de experiencia
Asistente
Auditor
Coordinador
Oficinista
Técnico
20 Vacantes
•Language skills: Portuguese, Spanish and English
•Strong attention to detail and problem solving skills.
•Any previous experience working in data entry, call center, as a call router, on a service desk, or dealing with customers would be beneficial.
•Excellent customer service skills. Be customer centric, understand the circumstances and desired outcome of any incident to appropriately review and advocate for the appropriate action.
•Excellent time management skills as all requests are high priority and must be completed in a timely manner without compromising on quality.
•Ability to take ambiguous or complex information and quickly understand the key points to construct a concise, effective incident review that delivers clear information to all key stakeholders
•Proven prioritization skills to manage effective communication across multiple customers and services while remaining an advocate for the customers.
•Work closely with clients to ensure that all requests are completed as desired. Involves the ability to interpret asks based on the knowledge of the service documentation as well as understanding the desired outcomes of the ask.
•Ability to communicate to both a technical and non-technical audience, ensuring both is clear on the current position of the issue.
•Able to communicate clearly via e-mail, IM, phone and face-to-face with both enterprise customers and internal stakeholders
•Able to develop and maintain good working relationships across functional groups
•Utilize FAQ to respond to customer inquiries.
•Follow workflow documentation to determine correct Contract types and next steps
•Maintain both new incoming requests as well as ongoing requests which required additional follow up to complete.
•General background and/or training and knowledge working within a billing, invoicing, and/or office atmosphere.
•Basic computer program and application skills including the following: Excel, Word, Outlook, Internet Explorer, OneNote
Competencias para la vacante
Gracias por aplicar al anuncio de empleo Customer service, en Rcm technologies, inc
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
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