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Gracias por aplicar al anuncio de empleo Customer service associate participate in a raffle, en Concentrix
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¢ 350 a 450 mil CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 21 Jul 2017 2017-7-21 20/08/2017
You will be assisting customers over the phone in English by utilizing probing questions to fully understand their issues, use decision-support tools and resources to resolve customer concerns that are non-standard/unstructured and require some clarification or conceptual thinking.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Demonstrate functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution.
Our customer service projects include different industries to develop your skills:
• Financial Support.
• Health Care and Insurance Support.
• Digital TV Entertainment and basic technology support.
• Internet and Security support.
****PERFECT GETAWAY RAFFLE****
In order to participate, apply from July 15th 2017 to August 31st 2017 and get hired for any of our July & August 2017 classes.
Do you want to hear more?
Apply Now!
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly and professional manner, using agreed upon procedures.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
SKILLS/EXPERIENCE/KNOWLEDGE – What we'd like to see in the candidate?
• Ability to effectively communicate, both written and verbally.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn, including strong problem solving skills.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently when needed.
• Participate in activities designed to improve customer satisfaction and business performance
• Dependable with proficient attention to detail.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.
• 18+ years old
• High School Diploma is a must
o 90% of verbal and written communication skills in English
Profesional
Bachillerato edu. diversificada
Bachillerato edu diversificada
Agente
18 Vacantes
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly and professional manner, using agreed upon procedures.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
SKILLS/EXPERIENCE/KNOWLEDGE – What we'd like to see in the candidate?
• Ability to effectively communicate, both written and verbally.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn, including strong problem solving skills.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently when needed.
• Participate in activities designed to improve customer satisfaction and business performance
• Dependable with proficient attention to detail.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.
• 18+ years old
• High School Diploma is a must
o 90% of verbal and written communication skills in English
Competencias para la vacante
Sin experiencia
735317
Gracias por aplicar al anuncio de empleo Customer service associate participate in a raffle, en Concentrix
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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