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Gracias por aplicar al anuncio de empleo Customer service reps. m - f 7am - 4:30pm banking, en Concentrix
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Salario confidencial CRC
Costa Rica San José San José San José
Publicado 23 May 2017 2017-5-23 22/06/2017
Call center
14 Vacantes
Bachillerato edu diversificada
RESPONSIBILITIES:
• You will resolve customer concerns by working to create win-win resolutions for both company and its consumers
• You will respond efficiently, accurately, and professionally to a variety of company’s consumers
• You will act as a customer advocate while protecting and promoting the company’s integrity
• You’ll use effective written and verbal communication skills applying sound judgment and effective business decision ability in servicing the customer
• In addition, you will utilize various systems and other support tools to ensure accurate responses to customer inquiries, while looking for opportunities to educate the customers
DESIRED SKILLS FOR THE CUSTOMER SERVICE POSITION:
• High School Diploma or GED required
• Experience in Customer Service
• Strong customer service skills critical, with an emphasis on soft skills, customer-focused resolution, and de-escalation tactics
• Strong problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations
• Experience providing customer service via multiple contact channels (phone, e-mail.) desired
• Internet savvy and social media awareness. One year of experience or more preferred
• Strong multi-tasking and organizational skills
• Must demonstrate initiative and the ability to work independently within a diverse team environment
• Excellent Native Italian language skills written and verbal business communication skills.
• Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office).
• Ability to sit at a desk for long periods of time.
• Ability to work flexible hours. Full time coverage goes from 3am to 4pm. Shifts vary, but primarily from 7am to 4pm and 6am to 3pm. Flexibility to cover other shifts if needed. Work days are Monday to Friday.
• Empathic
Profesional
Bachillerato edu. diversificada
Bachillerato edu diversificada
1 año de experiencia
Analista
14 Vacantes
DESIRED SKILLS FOR THE CUSTOMER SERVICE POSITION:
• High School Diploma or GED required
• Experience in Customer Service
• Strong customer service skills critical, with an emphasis on soft skills, customer-focused resolution, and de-escalation tactics
• Strong problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations
• Experience providing customer service via multiple contact channels (phone, e-mail.) desired
• Internet savvy and social media awareness. One year of experience or more preferred
• Strong multi-tasking and organizational skills
• Must demonstrate initiative and the ability to work independently within a diverse team environment
• Excellent Native Italian language skills written and verbal business communication skills.
• Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office).
• Ability to sit at a desk for long periods of time.
• Ability to work flexible hours. Full time coverage goes from 3am to 4pm. Shifts vary, but primarily from 7am to 4pm and 6am to 3pm. Flexibility to cover other shifts if needed. Work days are Monday to Friday.
• Empathic
Competencias para la vacante
Profesional
Analista
Bachillerato edu. diversificada
Call center
1 año de experiencia
Contrato Indefinido
730667
Gracias por aplicar al anuncio de empleo Customer service reps. m - f 7am - 4:30pm banking, en Concentrix
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
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