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Gracias por aplicar al anuncio de empleo Customer service specialist ii, en Syniverse
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Provides technical second-level product support for company’s Applications. Responsible for creation and tracking of trouble tickets and resolution of escalated support incidents. Answers technical support queries and implements fixes for application problems. Works on cross-functional teams to proactively address support issues. Creates and maintains documentation for supported applications. Coordinates with customers to resolve technical support issues.
• BS degree in Computer Science, Information Systems or related field or equivalent work experience
• 3+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases.
• Strong troubleshooting and error analysis skills
• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and troubleshooting techniques.
• Strong prioritization skills in a fast paced, time sensitive environment.
• Good interpersonal skills
• Good control and follow-up skills
• Good decision making skills
• Proactive Listening
• Strong leadership skills
• The ability to excel in a team environment is essential under limited supervision.
• Strong prioritization skills in a fast paced, time sensitive environment
• Demonstrated accountability for resolution of issues
• Estimate risk analysis while working on at hand issues
• Identification of tasks and associated hours
• Ability to communicate status updates to team and management
Profesional
Técnico universitario
Banca y Finanzas
Informática y Computación
Ingeniería de Sistemas
Ingeniería Industrial
Matemática
2 años de experiencia
Profesional
Técnico
1 Vacante
• BS degree in Computer Science, Information Systems or related field or equivalent work experience
• 3+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases.
• Strong troubleshooting and error analysis skills
• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and troubleshooting techniques.
• Strong prioritization skills in a fast paced, time sensitive environment.
• Good interpersonal skills
• Good control and follow-up skills
• Good decision making skills
• Proactive Listening
• Strong leadership skills
• The ability to excel in a team environment is essential under limited supervision.
• Strong prioritization skills in a fast paced, time sensitive environment
• Demonstrated accountability for resolution of issues
• Estimate risk analysis while working on at hand issues
• Identification of tasks and associated hours
• Ability to communicate status updates to team and management
Competencias para la vacante
Gracias por aplicar al anuncio de empleo Customer service specialist ii, en Syniverse
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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