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Gracias por aplicar al anuncio de empleo E-commerce support specialist
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Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 24 Abr 2017 2017-4-24 24/05/2017
Empresa confidencial
Responsible for providing initial support to all eCommerce systems users (Internally and Externally), and identifying solutions to moderately complex IT production problems and partner requests, and providing security administration services to strategic business partners. Answers moderately complex questions about the operation and capabilities of integrated eCommerce systems. Identifies and recommends solutions to problems that impact the functionality, operation and capabilities of integrated eCommerce systems.
Web User Support (40%)
• Instructs and assists customers on resolving problems and requests related to application-based eCommerce systems.
• Performs root-cause analysis and resolves problems.
• Independently manages case workload on a daily basis
• Completes daily follow-up emails to report case status to partners.
• Maintains average of 75% first-contact resolution. Escalates up to 25% of his/her assigned cases to a support ring partner for assistance.
• Notifies partners of case resolution when the case is closed.
• Answers moderately complex questions about the operation and capabilities of integrated eCommerce systems.
• Takes ownership of problems and sees them through to closure.
Data Maintenance (40%)
• Consistently enters accurate data information into Product and Vendor database systems without supervision.
• Independently analyzes available data to diagnose and resolve moderate-to-complex production problems and partner requests.
• Understands the data and process relationships that exist between integrated eCommerce systems and their supporting systems
• Works on special Data Maintenance projects of moderate complexity and significance.
• Bachelor's degree or equivalent business experience. Courses in general marketing and e-commerce preferred. At least one-year general office experience.
• Ability to organize and keep track of details; ability to prioritize projects and use time wisely.
• Communicates well in writing in English and Spanish.
• Knowledge of personal computer platforms and operations including but not limited to Microsoft Office, Dynamics, and other E-Commerce Platforms.
• Basic knowledge of personal and business computer products and solutions
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Administración de Empresas
Bachillerato edu diversificada
3 años de experiencia
Asistente
1 Vacante
• Bachelor's degree or equivalent business experience. Courses in general marketing and e-commerce preferred. At least one-year general office experience.
• Ability to organize and keep track of details; ability to prioritize projects and use time wisely.
• Communicates well in writing in English and Spanish.
• Knowledge of personal computer platforms and operations including but not limited to Microsoft Office, Dynamics, and other E-Commerce Platforms.
• Basic knowledge of personal and business computer products and solutions
Competencias para la vacante
Auxiliar, asistencial y otros
Asistente
Bachillerato edu. diversificada
Otros
3 años de experiencia
Contrato Indefinido
728427
Gracias por aplicar al anuncio de empleo E-commerce support specialist
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