Graveyard seller support associate

Descripción general

The Seller Support Associate is the primary solution provider for global sellers on the Amazon platforms. A Seller Support Associate is in charge of providing assistance via email or phone to business owners which are starting to or are selling on *** ******.*** platform, the role includes process improvements, internal documentation development and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases. Successful candidates will have an immediate and distinct impact on the experience of Company Sellers therefore a strong record of customer obsession; high judgment and delivery of results are key requirements for this role. Summary of Responsibilities • Provides prompt and efficient service to Amazon Sellers through phone, email and chat. • Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts • Works with multiple technology applications and features to resolve Seller contacts • Demonstrates the ability to recognize and identify system, process and policy issues impacting our Sellers and drive business improvement initiatives • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Requisitos para aplicar

• Advanced English Proficiency is a must.
• Fully bilingual English-Spanish 100%
• Education: High School Qualification required as a minimum
• Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office applications specifically Excel, familiarity with web browsers, and demonstrated capability to work with tailored in-house applications
• Demonstrates effective, clear and professional written and oral communication.
• Business acumen in areas of e-commerce and retail is advantageous
• Process improvement awareness and experience
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility
• Ability to embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Demonstrates effective communication, composure, and professional attitude
• Exemplary performance record, particularly with regard to quality & productivity
• Demonstrated desire to expand skills into new areas.