Human resources junior (cw agent)

Descripción general

Ensure proper understanding of employee’s needs or concerns,
Communicate with professionalism while building a trust relationship to become the first and main point of contact for the employees.
Conduct appropriate research and analysis according to each request.
Use the right available tools and documenting all relevant information.
Follow up when cases need to be escalated with all parties involved.
Resolve multiple of inquiries in different subjects and process.
Provide final resolution to escalated issues/cases.
Perform assigned HR transactional functions.
Work in partnership with internal clients to attend their complementary workforce requirements.
Post CW vacancies and review candidate’s application based on vacancy announcement requirements and provide list of pre-screened candidates to Hiring Units.
Review contracts and contract amendments submitted.
Assist with other duties and responsibilities as assigned by the CW Operations Head.
Submits all CW contractuals data on the require Bank’s systems.

Requisitos para aplicar

Advanced student of Business Administration Human Resource or similar field (minimum 2 years of university).
Bilingual (90%English and Spanish).
1 year experience in Contact Center or Shared Services Center (Preferably HR Service Center).)
Basic knowledge in use of ERP systems, such as SAP.
Intermediate knowledge of Microsoft Office programs