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Gracias por aplicar al anuncio de empleo Manager training & quality, en Stt
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Manage the Product Training Team (which may include Change Management and Learning Lab team)
· Work with the Quality and Operations Team to formulate training and non-training solutions
· Set measures of trainer effectiveness
· Support new programs and ramps by setting up a Product Training Team
· Ensure that there is collaboration between client Training Team and internal Training Team
· Develop Trainers to assume leadership posts in Training
· Develop and scale process training team to assume posts in other processes (redeployment or seeded)
· Support corporate initiatives as required
· Work with Voice and Accent Training and Recruitment Team in profiling and evaluating trainees/agents
· Complies with the Company’s Policies and Procedures, including Information Security
· Maintains an efficient performance management system by setting performance objectives with team members,
monitoring performance, conducting performance reviews and implementing actions to correct performance problems or
sustain good performance.
· Client Management on weekly and monthly basis for all lines of business
Strong background in leading a team of high performing individuals
Minimum 1-2 years of experience managing Training and/or Quality Teams
Good people Management skills
Leadership Style and Coaching skills
Focus on key deliverables in a timely manner
90% English skills, both oral and written
Ability to manage people with different profiles within tight time
Profesional
Bachillerato universitario
Informática y Computación
Ingeniería de Sistemas
Gestión de proyectos
Maestría en administración de empresas
Otras Licenciaturas
2 años de experiencia
Administrador
3 Vacantes
Strong background in leading a team of high performing individuals
Minimum 1-2 years of experience managing Training and/or Quality Teams
Good people Management skills
Leadership Style and Coaching skills
Focus on key deliverables in a timely manner
90% English skills, both oral and written
Ability to manage people with different profiles within tight time
Competencias para la vacante
2 años de experiencia
Contrato Indefinido
723168
Gracias por aplicar al anuncio de empleo Manager training & quality, en Stt
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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