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Gracias por aplicar al anuncio de empleo Psol quality analyst, en Equifax
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
Position Description
The QC Analyst is effectively responsible for executing Quality procedures for PSOL programs and overseeing all day-to-day efforts of auditing cases or calls, documenting errors found, provide feedback to agents, create and follow up coaching procedures or any other task related to keep the program’s quality above the target. QC Analyst is capable of auditing cases/calls that could be processed in our SSC or execute Check the checkers process to quality agents located in remote sites or external vendors.
Duties and Responsibilities
• Execute quality control procedures (audits) for supported PSOL functions in accordance to the PSOL Q framework, guidelines and business requirements
• QA team will assist with research of Security and Compliance escalations
• Report quality results to Quality Compliance Lead in regular basis
• Provide feedback in regular basis to supported agents and provide information regarding areas of improvements
• Coordinate and attend calibration meetings with Quality Compliance Lead and business owners and/or external vendors, as needed
• Understand business procedures and keep up to date with procedure changes provided by business owner
• Maintain an assertive communication; keep day to day effective contact with peers, Supervisors and external vendors/team leads and contacts for Quality purposes
• Document and propose specific recommendations to improve quality KPI’s for low performance agents of supported programs
Competencies
• Client Satisfaction Oriented
• Detail oriented
• Strong interpersonal skills and professional attitude
• Must have Leadership skills
• Excellent communication skills both written and verbal
• Respond quickly to unexpected changes with creativity and optimism
• Fast learner person to become a process expert in a short period of time on Equifax related processes
• Must be able to work under pressure
Qualifications
• Bilingual English – Spanish –high level 90%
• Experience on Call Center and customer service programs & procedures at least 6 months
• Knowledge and previous experience in PSOL functions is desired and a plus
• Knowledge and experience working with MS Excel and MS Powerpoint
• Advanced problem solving skills
• Excellent interpersonal conflict resolution skills
• 1 year on your current position (exceptions will be analyzed on a per case bases)
• Be on good standing (-No disciplinary actions within the last 3 months –Not been part of a PIP (Performance Improvement Plan)) and have very good performance (Quality and Production)
• Able to start on new position by: May 20th, 2015
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Administración de Empresas
Ingeniería Industrial
2 años de experiencia
Especialista
1 Vacante
Competencies
• Client Satisfaction Oriented
• Detail oriented
• Strong interpersonal skills and professional attitude
• Must have Leadership skills
• Excellent communication skills both written and verbal
• Respond quickly to unexpected changes with creativity and optimism
• Fast learner person to become a process expert in a short period of time on Equifax related processes
• Must be able to work under pressure
Qualifications
• Bilingual English – Spanish –high level 90%
• Experience on Call Center and customer service programs & procedures at least 6 months
• Knowledge and previous experience in PSOL functions is desired and a plus
• Knowledge and experience working with MS Excel and MS Powerpoint
• Advanced problem solving skills
• Excellent interpersonal conflict resolution skills
• 1 year on your current position (exceptions will be analyzed on a per case bases)
• Be on good standing (-No disciplinary actions within the last 3 months –Not been part of a PIP (Performance Improvement Plan)) and have very good performance (Quality and Production)
• Able to start on new position by: May 20th, 2015
Competencias para la vacante
Auxiliar, asistencial y otros
Especialista
Bachillerato edu. diversificada
Servicios compartidos
2 años de experiencia
Contrato Indefinido
671384
Gracias por aplicar al anuncio de empleo Psol quality analyst, en Equifax
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
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