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Gracias por aplicar al anuncio de empleo Portuguese network engineer tier ii, en Concentrix
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
¢ 1 a 1,5 millones CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 16 Feb 2017 2017-2-16 18/03/2017
The Networking Engineer takes ownership of customer reported network issues and technical inquiries in order to provide assistance to quickly restore service and provide problem resolution. Networking Engineers are responsible for effectively communicating current status and action plans, documenting case updates in the service request database, reproducing customer reported issues in a lab environment, and working with other Engineers to confirm new and existing defects.
Day to Day Responsibilities:
• Ensure client expectations are properly managed and that technical issues are resolved to the client's satisfaction in a timely manner
• Document customer and engineering interactions and technical action plans
• Provide necessary updates to management and field teams for high profile technical issues
• Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies
• Assist in development of knowledge articles
• Attend regular customer and internal conference calls for high profile cases
Job Structure:
• Execute with minimal error to support organization policies, practices, and procedures.
• Articulate, understand, and leverage the support organization structure, locations, and capabilities to resolve customer issues
Technical skills & Knowledge:
• BS/MS in a computer related field or equivalent work experience, or equivalent experience of at least 1 years in a Technical Customer Support team.
• Troubleshooting Skills on STP, ACLs, VLANs, Multicast, VRRP, BGP, OSPF, RIP, and MPLS
• Technical expertise in resolving Layer 2/3 IP issues.
• Knowledge of IP switches and Routers.
Communication skills:
• Excellent written, verbal, and listening skills in English and Portuguese
• Must have very strong customer and interpersonal skills.
• Foreign language is a plus.
Profesional
Bachillerato edu. diversificada
Bachillerato edu diversificada
1 año de experiencia
Ingeniero
4 Vacantes
Technical skills & Knowledge:
• BS/MS in a computer related field or equivalent work experience, or equivalent experience of at least 1 years in a Technical Customer Support team.
• Troubleshooting Skills on STP, ACLs, VLANs, Multicast, VRRP, BGP, OSPF, RIP, and MPLS
• Technical expertise in resolving Layer 2/3 IP issues.
• Knowledge of IP switches and Routers.
Communication skills:
• Excellent written, verbal, and listening skills in English and Portuguese
• Must have very strong customer and interpersonal skills.
• Foreign language is a plus.
Competencias para la vacante
1 año de experiencia
Contrato Indefinido
723510
Gracias por aplicar al anuncio de empleo Portuguese network engineer tier ii, en Concentrix
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
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