Practicante para ingeniería de sistemas

Descripción general

IS Helpdesk support (On rotating basis with some after-hours coverage). Answer help desk phone calls. Route help desk tickets to appropriate technicians. Provide on the spot troubleshooting as time allows. Provide local support for the following systems.(installation, upgrades, troubleshooting): PC/Lap topHardware and Software Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC/Network Inventory

Requisitos para aplicar

Windows XP and 7 experience required. Knowledge of Laptop/Printer Hardware. Networking skills. PC/Laptop build experience. Active Directory and Windows server product experience. Ability to troubleshoot and solve PC/Network problems quickly and accurately. Ability to be an active participant and contributor on a professional IS Support Team. Excellent communication skills, telephone support skills, and interpersonal skills required with a customer service focus.
Education:
At least 50% of the Bach. in Systems Engineering. BA/BS MIS or CIS (or related technical discipline) desired. Experience: 1+ years’ experience in IS helpdesk support
Specialized Knowledge:
Strong troubleshooting and technical skills Good communication skills.
Available to do the practice on full time schedule.
Available to travel to Coyol.
Monthly subsidy: 400 000 colones.