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Gracias por aplicar al anuncio de empleo Quality engineer, en Equifax
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The Quality Analyst is effectively responsible for executing Quality procedures for select programs and overseeing all day-to-day efforts of auditing cases and calls, documenting errors found, provide feedback to agents, and follow up coaching procedures and any other task related to keep the program's quality above the target.
In addition, this position will be responsible for analyzing the findings reported by the quality team, finding gaps and trends using statistical tools, providing recommendations to close gaps along with data processing and management. It is expected that this position will support the design and implementation of new procedures, processes and other tasks related to the reduction of errors and rework to improve the customer experience.
Duties and Responsibilities
Execute quality control procedures (evaluations) for programs in accordance to its guidelines. Quality assurance duties to
Analyze quality performance of programs and report gaps and any other relevant finding that could impact the customer experience, agents or external vendors
Responsible of the local vendor quality management implementation, maintenance, reporting, KPI management.
Assess, improve and statistically control internal processes that impact the customer experience and that are executed in SSC CR and vendors,
Drives execution across the project lifecycle of client solutions with the goal of ensuring accuracy and the on time delivery of data back to the clients.
Responsible for analyzing and understanding customer specifications in order to design and implement the most efficient solutions and data processing based on system capabilities.
Support Ops Staff by coordinating actions needed in order to reduce errors and rework, such as trainings or any other related activity, drives the mentoring for lower tiers on quality tools / analysis.
Support Quality Management team by designing and implementing procedures or any improvement needed in the day-to-day activ
Bachelor degree on Industry or Process engineering, Business administration, Computer Information Systems, Computer Science, Software Engineering or any other career related to Quality or in progress to complete his/her career
Experience designing, implementing and executing Quality control processes in Services Industries for at least 6 months.
Experience working with data dictionaries, layouts and data formats.
Bilingual English - Spanish - Level C1 or 90%
Proficient with Microsoft Office applications, including Outlook, Word, and PowerPoint. Advanced knowledge with Microsoft Excel and Visio. Statistics and process improvement tools
Software programming skills - is a plus
Profesional
Licenciatura
Contabilidad
Contaduría
1 año de experiencia
Ingeniero
1 Vacante
Bachelor degree on Industry or Process engineering, Business administration, Computer Information Systems, Computer Science, Software Engineering or any other career related to Quality or in progress to complete his/her career
Experience designing, implementing and executing Quality control processes in Services Industries for at least 6 months.
Experience working with data dictionaries, layouts and data formats.
Bilingual English - Spanish - Level C1 or 90%
Proficient with Microsoft Office applications, including Outlook, Word, and PowerPoint. Advanced knowledge with Microsoft Excel and Visio. Statistics and process improvement tools
Software programming skills - is a plus
Competencias para la vacante
Profesional
Ingeniero
Licenciatura
Servicios financieros
1 año de experiencia
Contrato Indefinido
743310
Gracias por aplicar al anuncio de empleo Quality engineer, en Equifax
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