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Gracias por aplicar al anuncio de empleo Quality agent
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
¢ 550 a 650 mil CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 6 Oct 2015 2015-10-6 05/11/2015
Call center
2 Vacantes
Idiomas
Empresa confidencial
The QA assists the Team leaders with specialist activities designed to ensure that the team meets established performance criteria and that requests are handled according to established performance standards for quality, productivity and customer satisfaction. They may provide daily team guidance and training, perform various administration tasks, assist in setting and achieving operational objectives and track and report service performance. They monitor and recommend/implement ways to improve customer satisfaction, service strategies and operational guidelines.
QA must be able to:
Spent a minimum of 6 months as a L1, CSR, L2, QA or SME.
Exceeding performance on QA
Constant on meeting KPIs
Needs to have experience for a minimum of two years
Demonstrates an ability to use questioning techniques to determine underlying coaching requirements and overcome agent's objections by passing coaching role play
QA needs to be able to analyze the information collected and create action plans
Able to clearly communicate and demonstrates coaching skills
Demonstrates ability to write feedback based on different performance scenarios
Demonstrates an ability to prioritize tasks & handle conflicting priorities
Demonstrates an ability to use questioning techniques to determine underlying issues & performs root causes analysis
Candidate needs to demonstrate that is able to work under fast paced environments and improvise effectively
Capable of managing various topics on the job duties
Candidate needs to demonstrate that is able to receive and direct instructions from team leads and clients
Excel Basic Knowledge
Profesional
Bachillerato universitario
Idiomas
2 años de experiencia
Agente
2 Vacantes
QA must be able to:
Spent a minimum of 6 months as a L1, CSR, L2, QA or SME.
Exceeding performance on QA
Constant on meeting KPIs
Needs to have experience for a minimum of two years
Demonstrates an ability to use questioning techniques to determine underlying coaching requirements and overcome agent's objections by passing coaching role play
QA needs to be able to analyze the information collected and create action plans
Able to clearly communicate and demonstrates coaching skills
Demonstrates ability to write feedback based on different performance scenarios
Demonstrates an ability to prioritize tasks & handle conflicting priorities
Demonstrates an ability to use questioning techniques to determine underlying issues & performs root causes analysis
Candidate needs to demonstrate that is able to work under fast paced environments and improvise effectively
Capable of managing various topics on the job duties
Candidate needs to demonstrate that is able to receive and direct instructions from team leads and clients
Excel Basic Knowledge
Competencias para la vacante
Profesional
Agente
Bachillerato universitario
Call center
2 años de experiencia
684516
Gracias por aplicar al anuncio de empleo Quality agent
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