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Gracias por aplicar al anuncio de empleo Sr. operations manager trms, en Amazon
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Our mission in Transaction Risk Management Services ("TRMS") is to **** ******.*** the safest place to shop online. The TRMS team safeguards the order pipelines; monitoring, tracking, and managing risk to ensure long-term buyer satisfaction. Within TRMS, the Operations division achieves this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.
The Sr Operations Manager role is responsible for overseeing multiple San Jose, Costa Rica based Investigations Teams, with over 300 investigators. The site is going into its second year of operation, and there is fast paced growth ahead. As a senior leader, this role will supervise multiple Operations Managers and 20+ investigations managers which today lead the Buyer Risk, Merchant Risk, and Vendor Dispute organizations. This leader must also influence our worldwide operation by driving global initiatives to achieve tactical and strategic goals. This is a critical role to ensure that Amazon is able to detect and prevent fraudulent and high-risk transactions, while also protecting the customer experience for legitimate customers.
We are looking for an exceptionally motivated and capable Analytic, Operations, Metrics, and Process Improvement Manager. In this role, you will own and have the unique opportunity to help define the toolsets, road-maps, processes, and metrics to enable the TRMS mission. In addition the role is responsible for providing direction and overseeing the policies for safe guarding our selling platform. You will work closely with analytics, engineering, and process improvement teams within TRMS. This is a highly visible and impacting role within the group as well as across the department.
Basic qualifications
Experience leading an operational organization
Experience in a customer focused field or business
People management and performance management experience
Data mining skills
Project Management, SQL, and Operational Excellence (black belt/green belt) skills
This role is based in Costa Rica (SJO)
Preferred qualifications
Ability to understand the global vision and be able to make independent decisions.
Exceptional leadership, analytical, managerial, interpersonal, and project management skills.
Director
Bachillerato universitario
Administración de Empresas
Ingeniería Industrial
Otras Licenciaturas
Otros MBA
10 años de experiencia
Gerente
1 Vacante
Basic qualifications
Experience leading an operational organization
Experience in a customer focused field or business
People management and performance management experience
Data mining skills
Project Management, SQL, and Operational Excellence (black belt/green belt) skills
This role is based in Costa Rica (SJO)
Preferred qualifications
Ability to understand the global vision and be able to make independent decisions.
Exceptional leadership, analytical, managerial, interpersonal, and project management skills.
Competencias para la vacante
10 años de experiencia
728138
Gracias por aplicar al anuncio de empleo Sr. operations manager trms, en Amazon
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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