Training and communications specialist

Descripción general

• Must design, create and actively manage all Training materials supported by the Robot Process Automation Center of Excellence. Ensure team member have the critical training and toolkits to perform their jobs; evaluate training material and its effectiveness based on performance after the delivery process. Ensure training is available for difference audiences including general population, Automation Champions and Leaders. Complete a correct follow-up for new agents and level-up trainings. Provide feedback on current materials or techniques used in order to improve them and deliver a better product once new associates hit the floor. Create a Knowledge base for Training Material and & Procedures of the organization. Work as a team with Operations & Quality Assurance to align training programs, discover training needs, create action plans, process documentation accordingly, and follow-up on agents' performance during their learning curve. Conduct surveys to identify training needs, areas of opportunity, and other elements that may affect their performance.

• Review and Build if required Technical Documentation and Training Materials in interactive ways : Develop and organize training manuals, multimedia visual aids, and other educational materials in an interactive manner with the goal of ensuring that each participant leaves with a firm grasp of the subject.

• Accountable for achieving training metrics during the delivery process. Keep track of basic KPI's such as absenteeism and attrition, discover root causes that may be affecting performance during training, provide coaching in a proper manner, and in charge of following-up the performance of new agents for at least 90 days with Operations & QA.

Leads communication strategy and execution to accomplish business goals:  Ensure effective, consistent communication with managers, peers, and other resource groups - including day-to-day interaction.

Requisitos para aplicar

* At least 5 years of experience developing training materials & and Corporate Communication
* Preferred knowledge on Automation Strategies which include communication across organizations
* Preferred basic knowledge on Automation Technologies such as Robot Process Automation
* Preferred basic knowledge in regards Business Transformation
* Strong People Skills, Technical and Analytical Skills
* Must have knowledge on training methodologies and design.
* Previous teaching experience is a must.
* Knowledge on training metrics is required.
* Vast experience in assessing customer needs; quality standards for services and evaluation of customer satisfaction.
* Ability to work under pressure with high performance teams and collaborative work culture
* Great command of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Ability to effectively communicate with Senior Management and Clients.
* Bachelor's degree/studies (Translation, structural Design or Education.)
* Flexibility to change priorities based on business needs.
* English level C1