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Gracias por aplicar al anuncio de empleo Workflow staffing analyst, en Amazon
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Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 5 Ene 2018 2018-1-5 04/02/2018
Admin:servicios generales
2 Vacantes
Estadística
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as a Workflow staff planner.
The Workflow staff planner is responsible for ensuring multiple CS sites are timely communicated of actions needed to align staff to latest released plan based on Long term forecast requirements. The SJO Workflow Staff planner, serves as a resource, advisor, and close working partner with our Site Leader, Recruitment, WWCP, Training and Operation Managers.
The Workflow staff planner’s primary responsibility is to ensure that SJO will be following the LTF staffing plan. This includes, but is not limited, to identifying and mitigating emerging risks and assisting in potential plans for reducing staff deviations.
Position Responsibilities
· Designs, builds and maintains the local staffing reports using as inputs staffing plans from different CS and non CS sources.
· Forecasts site HC based on updated assumptions like attrition, shrinkage and other movements based on local/network visibility
· Ensuring weekly staff alignment in all Operational Units.
· Alerting team leadership of outliers in staffing alignment, provides recommendations and tracks action items.
· Coordinating site staffing needs, including the reporting of site headcount and FTE numbers by shift and Operational Unit.
· Partners with WWCP, Recruitment, Training and Finance to align staff assumptions to local performance.
· Foresees and coordinates cross training needs when plan requires moves among Operational Units and channels.
· Identifies and alerts of new hire/ backfill classes
Basic Requirements:
Academic background in a quantitative field (engineering, economics, math, and statistics).
High level of computer literacy with advanced Excel skills ( formulas, pivot tables and VBA)
MRP or ERP acumen and experience.
Excellent analytical, investigative and problem solving skills.
Ability to provide sound advice and effective communications, creating and delivering the right reports and messages to the right audiences in the right way at the right time.
Ability to build and maintain effective working relationships with a range of people at all levels in the organization, often in virtual teams spread across multiple time zones.
Excellent planning, organizational and time management skills with the ability to deal with multiple demands on time.
Enthusiasm for continuous improvement and change.
Innovative and creative in finding solutions/ designing improved methods, systems and processes.
Attention to detail and high capability for data mining and analytical work.
Ability to push back, foresee potential issues, and advocate for relentless improvement.
Ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary.
English Level C1/90%
Profesional
Diplomado
Estadística
4 años de experiencia
Administrador
2 Vacantes
Basic Requirements:
Academic background in a quantitative field (engineering, economics, math, and statistics).
High level of computer literacy with advanced Excel skills ( formulas, pivot tables and VBA)
MRP or ERP acumen and experience.
Excellent analytical, investigative and problem solving skills.
Ability to provide sound advice and effective communications, creating and delivering the right reports and messages to the right audiences in the right way at the right time.
Ability to build and maintain effective working relationships with a range of people at all levels in the organization, often in virtual teams spread across multiple time zones.
Excellent planning, organizational and time management skills with the ability to deal with multiple demands on time.
Enthusiasm for continuous improvement and change.
Innovative and creative in finding solutions/ designing improved methods, systems and processes.
Attention to detail and high capability for data mining and analytical work.
Ability to push back, foresee potential issues, and advocate for relentless improvement.
Ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary.
English Level C1/90%
Competencias para la vacante
4 años de experiencia
Contrato Indefinido
737197
Gracias por aplicar al anuncio de empleo Workflow staffing analyst, en Amazon
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