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Account manager

772725

Salario confidencial CRC

Toda Costa Rica

Publicado 17 Abr 2019

Comercial

3 Vacantes

Bachillerato edu diversificada


Sector de la vacante:
Servicios

Descripción general

Job Summary/Duties:

The Community Account Manager is responsible for cultivating positive, long-term client relationships with a high number of our Community (small healthcare facilities and health system) clients focusing on client satisfaction and retention. The successful candidate must possess a passion for delivering optimal value to customers with Experian Health products and services.





•Act as the Experian Health customer advocate and liaison to other internal Experian Health teams to deliver successful outcomes for our customers


•Review and analyze issue trends in order to proactively resolve persistent customer issues and lessen customer disruption


•Proactively monitor, measure, and manage account satisfaction


•Monitor and evaluate product usage to make certain implemented products are providing expected return on investment and meeting customer expectations


•Evaluate customer utilization of Experian Health products and recommend best practices configuration and solutions to improve the customer experience and overall return on investment


•Facilitate client questions regarding invoices


•Ensure timely and successful transition of approved customer/product transitions from Implementation to Account Management.

Requisitos para aplicar

2+ years’ experience with Experian products and services preferred.


•2+ years’ experience working with the US healthcare industry preferred.


•2+ years’ experience managing and cultivating customer relationships

•Equivalent combination of education and experience may be considered.



Special Skills and Knowledge:



•Strong communication skills with operational stakeholders (written and verbal)


•Ability to articulate our product value proposition


•Excellent time management and organizational skills


•Effectively partners and collaborates with internal teams


•Working knowledge of PC-based Internet and Windows applications, HL7 interface, web capture and scripting technology


•Proficiency in Salesforce

Datos complementarios

772725

Profesional

Agente / Otras

Bachillerato edu. diversificada

Otros servicios

2 años de experiencia

Contrato Indefinido

772725

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