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Application support engineer ( billing - finance applications)

772582

Salario confidencial CRC

Heredia

Publicado 15 Abr 2019

Sistemas / Otras

1 Vacante

Informática y Computación / Otras


Empresa confidencial

Sector de la vacante:
Servicios

Descripción general

We’re looking for an Application Support Engineer with sharp analytical skills in supporting and maintaining Billing, Revenue Management, and Financial applications used in North America and other regions.

This role offers a great opportunity to gain exposure to a variety of finance systems and implementation projects in a global, multi-cultural environment. The ideal candidate will be able to work proactively with minimal supervision, and had previous experience as a developer and/or domain knowledge in finance applications.

**Role Purpose

Accountable for the support of Billing, Revenue Management, and Financials applications used internally. To ensure system availability by proactive system support and speedy resolution of application errors. Assist users to understand the capabilities and requirements of the application. Provide knowledge of the application in support of projects, enhancements, and integrations.

**Responsibilities:
--Identify and resolve issues related to application, database and integrations
--Management of customer expectations by taking responsibility for the progression of team requests and incidents, driving to resolution and customer satisfaction within the internal SLA targets
--Ensure application availability through proactive support and speedy resolution of issues
--Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting
--Assess the health and performance of the application and database. Intervene to drive improvements and/or optimization as needed
--Identify potential improvement areas and recommend solutions
--Establish, participate, and maintain relationships with business units, customers, and IT subject matter experts in order to remain apprised of direction, project status, architectural and technology issues, risks, and function/integration issues.

Requisitos para aplicar

**Required skills:
--BS or equivalent experience in a technical discipline (programming, analysis, or other strong technical area)
--Self-starter able to work proactively and with minimal supervision
--Proven analytical competence
--Team player with abilities to work in complex cross-functional and geographically diverse teams
--Strong verbal and written communication skills with the ability to communicate effectively with both business and technical individuals.
--Fluent in English (role will interact regularly with stakeholders based in North America)
--Experience with SQL, with fluency to read and write SQL queries

**Nice to haves
--Programming experience in Java or .Net framework
--Domain knowledge in Billing, Revenue Management, and Financial applications
--All-round IT applications knowledge e.g. implementing packaged applications, systems integration, software development cycle. The ideal candidate would have held roles within an IT department / consultancy providing services to business areas / clients e.g. any of the following: consultant, project manager, business analyst, designer, solution architect.
--Served in a technical team lead or architect position
--Experience interacting with third party IT vendor resources, preferably in an on-shore/off-shore model

Datos complementarios

772582

Profesional

Ingeniero

Bachillerato edu. diversificada

Otros servicios

2 años de experiencia

Contrato Indefinido

772582

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