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Gracias por aplicar al anuncio de empleo Bilingual costumer service associate with weekends off, en Concentrix
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
¢ 350 a 450 mil CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 23 Dic 2018 2018-12-23 07/01/2019
You will be assisting customers over the phone in English by utilizing probing questions to fully understand their issues, use decision-support tools and resources to resolve customer concerns that are non-standard/unstructured and require some clarification or conceptual thinking.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Demonstrate functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly and professional manner, using agreed upon procedures.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• 9th Grade Completed or above
o 90% of verbal and written communication skills in English
• Previous Costumer Service Experience is desired.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn, including strong problem solving skills.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently when needed.
• Participate in activities designed to improve customer satisfaction and business performance
• Dependable with proficient attention to detail.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.
*** We Offer weekends off for this position - LIMITED NUMBER OF VACANCIES! ***
This upcoming Thursday, Friday, and Saturday December 06th, 7th and 8th, we will be holding an Open House at our Rohrmoser site from 9:00am to 3:00pm. We will be celebrating Christmas time. Besides if you get hired between November 26th to December 31st for our December or January classes will automatically be entered to participate on our Big Raffle to win 1 of our 7 Go Back to School Bonus.
To complete the process you should bring
• 3 color copies of your ID/ Cedula
• 1 copy of your HSD or 9th Grade certificate
• An original criminal record sheet (hoja de delincuencia)
Profesional
Bachillerato edu. diversificada
Bachillerato edu diversificada
Agente
20 Vacantes
• 9th Grade Completed or above
o 90% of verbal and written communication skills in English
• Previous Costumer Service Experience is desired.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn, including strong problem solving skills.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently when needed.
• Participate in activities designed to improve customer satisfaction and business performance
• Dependable with proficient attention to detail.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.
*** We Offer weekends off for this position - LIMITED NUMBER OF VACANCIES! ***
This upcoming Thursday, Friday, and Saturday December 06th, 7th and 8th, we will be holding an Open House at our Rohrmoser site from 9:00am to 3:00pm. We will be celebrating Christmas time. Besides if you get hired between November 26th to December 31st for our December or January classes will automatically be entered to participate on our Big Raffle to win 1 of our 7 Go Back to School Bonus.
To complete the process you should bring
• 3 color copies of your ID/ Cedula
• 1 copy of your HSD or 9th Grade certificate
• An original criminal record sheet (hoja de delincuencia)
Competencias para la vacante
Profesional
Agente
Bachillerato edu. diversificada
Call center
Sin experiencia
Contrato Indefinido
765822
Gracias por aplicar al anuncio de empleo Bilingual costumer service associate with weekends off, en Concentrix
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