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Client care ambassador

772708

Salario confidencial CRC

Toda Costa Rica

Publicado 17 Abr 2019

Call center

3 Vacantes

Bachillerato edu diversificada


Empresa confidencial

Sector de la vacante:
Servicios

Descripción general

Responsible for supporting clients & sales from various channels. Provides service to clients and sales by responding to requests for information, products or services. Coordinates requests and service needs with appropriate internal departments and staff to ensure requirements are met.



Receives and responds to basic requests received via SalesForce, email, phone or other channels.

Responsible for processing return mail, performing research, confirms and validates information.

Coordinates requests with internal personnel to ensure quality responses are provided in a timely manner.

Accesses information from a variety of sources in order to respond to requests.

Utilizes SalesForce as primary CRM portal, case workflow, logs transactions and maintains records on customer activity.

Identify and resolve basic problems for request completion.

Review finished requests for accuracy and completeness.

Creates subcodes and provides basic subcode maintenance requests.

Work with clients and sales as first level of contact, performing a variety of functions. Work is sourced from SalesForce cases, phone, email or other channels

Researches and resolves concerns and issues with services received.

Relays pricing and estimated delivery times on products or service requests to customers and internal personnel.

Researches issues related to Consumer Credit Reports purchased by Clients. (Primarily Resellers)

Extracts information from a variety of databases to prepare routine management reports and to conduct client research.

May prepare and track monthly billing for invoicing.

Monitor all production aspects of open requests.

Communicate with appropriate internal groups regarding request status, problem resolution, and to obtain information necessary for request completion.

Identify and resolve moderately complex problems for request completion.

Remains up to date on all company policies and procedures

Requisitos para aplicar

2-3 years of client facing experience in similar roles is a must

High School Diploma (required)

Basic PC skills (MS Office).

SalesForce knowledge

Good customer service skills,

Good oral and written communication skills.

Good problem solving skills.

Good organizational skills.

Ability to handle multiple tasks and priorities.

Displays business maturity

Schedule flexibility from 7am – 7pm CST. Shifts will be assigned anywhere in between 7-4pm & 10-7pm CST.

Proven previous job stability, including maintaining long-term work relationships with former employers Must be able to clear the company’s pre-employment screening

Datos complementarios

772708

Profesional

Agente

Bachillerato edu. diversificada

Otros servicios

2 años de experiencia

Contrato Indefinido

772708

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