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Collection analyst baxter


Salario confidencial CRC

Heredia / Otras

Publicado 13 Jun 2018

Administrativo financiero

10 Vacantes

Administración de Empresas / Otras

Sector de la vacante:

Descripción general

Complete daily activities as prioritized by GetPaid

· Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.

· Understand customer profiles and their related sensitivities.

· Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process

· Resolve unidentified payments that have been assigned to the account.

· Resolve within the prescribed time frame those A/R related Dispute that have been assigned to the account.

· Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.

· Maintain daily Pending Order and On-Hold reports.

· Issue requests for refunds of cash on account or credit memos as needed.

· Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.

· Enter note into Get Paid and provide sufficient information to the owner.

· Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.

· Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.

· Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.

· Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual / team, if it is not for work that is completed by the team

· Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.

· Develop strong working knowledge of customer base and company organizational structure.

Requisitos para aplicar

Bachelor Degree in Business Administration or Accounting, Finance or related area.
Minimum 2-3 years experience in collection
English Advance mandatory
Business to Business experience
Proficient in using JDE and GetPaid preferred.
Proficient in using Microsoft Office suite
Experience in Collections process improvements.

Datos complementarios




Bachillerato universitario

Servicios financieros

3 años de experiencia

Contrato Indefinido


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