Customer service agent

Descripción general

The agent must provide excellent support service on every single contact following the processes and policies in the most polite and professional manner accomplishing the LOB metrics. Also, the agent must be able to prompt answers, solve problems and have communication etiquette. Knowledge about internet & phone systems. Strong critical thinking and troubleshooting skills Writes and communicates clearly and effectively Resourceful and creative when solving problems

Requisitos para aplicar

Strong critical thinking and troubleshooting skills
Writes and communicates clearly and effectively
Is proficient in the languages required for support (B2)
Resourceful and creative when solving problems
Curious and passionate about learning new skills and subjects