Customer service associate 9th grade completed or above

Descripción general

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly and professional manner, using agreed upon procedures.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

COMPENSATION AND PERKS
• We offer competitive salary for all entry levels (to be discuss during the interview) plus performance bonus and benefits.
• Working hours and days vary by account and are based on Client’s needs. Training is normally Monday – Friday
• On site Doctor.
• Nutritionist.
• Physiotherapist.
• Emergencias Médicas.
• Asociacion Solidarista.
• Cafeteria.
• Cafeteria subsidy.
• ATMs on sites and/or close by.
• Paid training.
• University discounts.
• Parking space.
• Referral program.
• Entertainment areas.
• Medical services discounts.

****** SPECIAL NOTE *****
Thank you for your interest in Convergys! To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application.

Requisitos para aplicar

• Ability to effectively communicate, both written and verbally.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn, including strong problem solving skills.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently when needed.
• Participate in activities designed to improve customer satisfaction and business performance

• Dependable with proficient attention to detail.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.
• 18+ years old
• 9th Grade Completed or Above
o 90% of verbal and written communication skills in English