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Duty manager for global support services


Salario confidencial CRC

Toda Costa Rica

Publicado 8 Nov 2018

Técnica:ingenier/electric / Otras

1 Vacante

Informática y Computación / Otras

Sector de la vacante:

Descripción general

As a Duty Manager for Global Support Services, your overall role will be to assist Technical Support Managers and Technical Support Engineers by coordinating the continued work of support cases for customers that require urgent assistance. You will also be heavily involved in the reassigning of cases to facilitate seamless support for our customers within the Americas region and also across regions. In partnership with our management team you will also have the experience and expertise needed to drive improvements in business process and tools that will help with the effectiveness and efficiency of our support teams.

Core Competencies of Role:
o Excellent written and verbal communication skills
o An open and assertive communication style
o Outstanding customer service skills
o Ability to independently multitasking and prioritize multiple responsibilities.
o Strong decisions making skills in a fast-paced environment
o Able to think creatively to solve business problems
o Ability to foster open communication between multiple groups (especially between Customer Service and Technical Support)

Requisitos para aplicar

o Proficient in Microsoft Office applications (Word, Excel, Powerpoint, Outlook)
o Knowledge of TSE scheduling and workforce management concepts
o Experience with CRM applications (especially Salesforce.com)

Needs to coordinate amongst centers for the proper reallocation of cases
Performing the EOD transfer of cases from BRM to BLR
IMPORTANT: Shift ends at 7:30pm MST

Datos complementarios




Bachillerato universitario

Productores y distribuidores de ...

2 años de experiencia

Contrato Indefinido


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