It technician

769182

Salario confidencial CRC

Toda Costa Rica

Publicado 12 Feb 2019

Tecnología: soporte-prog y web

2 Vacantes

Informática y Computación / Otras


Sector de la vacante:
Servicios

Descripción general

Position Objective
Provide on-site IT related Hardware support to assist in the installation, integration and maintenance of computing devices.

Main Responsibilities

• Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes).
• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad- hoc and hands on "How-to" instructions
• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
• Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis

Requisitos para aplicar

Knowledge and Experience:

• Intermediate English
• Microsoft Certified Desktop Technician preferred.
• Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)
• Ability to manage users and PC's using Active Directory required
• Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
• Problem Solving skills including Trouble shooting techniques required
• Strong customer service focused skills required
• Experience using Help Desk ticketing software to manage service tickets

Datos complementarios

769182

Profesional

Técnico

Bachillerato edu. diversificada

Equipo medico

Contrato Temporal

769182

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