Sql support specialist

765883

Salario confidencial CRC

Heredia

Publicado 6 Dic 2018

Sistemas

1 Vacante

Informática y Computación / Otras


Sector de la vacante:
Servicios

Descripción general

Cheetah Digital is looking for an Global Support Analyst, to join our Global Support team. We are a global enterprise cross-channel marketing solutions provider, launched as an independent marketing technology company in June 2017. Our mission is to help the best brands in the to world create meaningful and profitable relationships with their customers.

The Global Support Analyst will be responsible for providing enterprise-wide troubleshooting of application issues. The Global Support Analyst will also coordinate internal resources for applying fixes to recurring incidents and issues, and to initiate processes for ongoing application performance and management. This position will be the first part of this growing team to support 24x7x365 mailing services. This team will be a shift based team with possible on-call rotation.

The Analyst will provide customer focused service providing the second line of support for internal & direct customers and work on tickets. This team will manage requests and facilitate resolution to service requests and incidents across the operational teams. The team is responsible for managing ticket queues of incoming service requests and ensuring tickets are handled within established SLAs. This team must actively monitor and test systems to ensure availability and delivery of mailing services. Issues identified will be resolved by the Application Support team or escalated when appropriate.

What You’ll Do
- Provide guidance on best practices in utilizing the Cheetah Digital platform
- Answer “how do I…” inquiries
- Troubleshoot platform issues submitted by Authorized Contacts for all production related incidents and issues including the detection of system, application, or performance degradation or unavailability
- Perform release testing to ensure uninterrupted platform utilization & identify/mitigate risks of newly deployed functionality on existing campaigns

Requisitos para aplicar

- 5+ years’ experience in a client service/support capacity, ideally interfacing with enterprise customers in the SaaS space
- Proven success in managing customer relationships with enterprise customers aimed at resolving customer issues and handling all aspects of customer engagement as part of a greater account team
- Ability to plan and manage details, at the operational level, in a fast-paced, high growth environment
- Ability to communicate technical, and support issues with client and Cheetah Digital personnel
- Analytical thinker with technical acumen and passion for executing plans into working solutions
- Obsessive attention to detail and “get it done” attitude
Additional skills necessary required for success:
- Business acumen, time management, logic & problem solving
- Reasonable knowledge of IT infrastructure elements (eg API, Load Balancer, etc.)
- General web technologies (IIS, HTML, XML)
- MS SQL knowledge
- Hands on experience creating SQL statements is a must
- Linux/Unix production environments, networking and security concepts is a plus
- Programming or scripting languages is a plus (such as PowerShell, Bash, Perl, Python)

Datos complementarios

765883

Profesional

Ingeniero

Bachillerato universitario

Informaticos

4 años de experiencia

Contrato Indefinido

765883

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