Team leader bilingual (portuguese & english)


Salario confidencial CRC

San José

Publicado 11 Jul 2018

Call center

2 Vacantes

Educación Secundaria / Otras

Sector de la vacante:

Descripción general

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.
· Oversee workflow.
· Train, mentor and assist with technician development.
· Hardware and software troubleshooting
· Experience leading small projects or small teams.
· Escalation for advanced problems/issues.
· Documentation/creation of processes, procedures, knowledgebase articles.
· Scheduling
· Participate in design discussions for Service Desk tools and technology.
· Create/Update Process and Knowledge documentation and communicate changes to Service Desk teams involved.
· Identify gaps in process and procedure and close loop with documentation creation or updates.
· Assist in developing and delivering training, create documentation, and coordinate go-live (including global communication) of new products coming into the Environment.
· Responsible for promoting teamwork and the cross training of employees.
· Represent Pomeroy in a positive and professional manner to the Client(s), in all forms of communication.
· New Hire Orientation: equipment set-up, overview of systems, and new hire training- Including training on processes, supported products, and Service Desk tools.

Requisitos para aplicar

· Positive and flexible attitude Customer service focused.
· Bachelor’s degree preferred, HS Diploma required.
- Advanced level in both (Portuguese & English)
· 1-3 years lead/management experience as a team leader
· Must be able to multi-task.
· Excellent written/verbal communication skills.
· Problem resolution skills.
· Interpersonal skills-able to work well in a team environment.
· Basic network troubleshooting.
· A+ Certification.

Datos complementarios




Bachillerato edu. diversificada

Call center

1 año de experiencia

Contrato Indefinido


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