Cisco collaboration engineer 

832880

CRC Salario confidencial

Costa Rica Toda Costa Rica

Publicado 14 Oct 2022

Call center

5 Vacantes

Electromecánica y Electrónica / Otras

Sykes S.A.
Industria de la empresa:
Servicios

Descripción general

Be part of our Cisco Managed Services as an experienced Collaboration Engineer and become a technical consultant to our customers.

Requisitos para aplicar

Hard skills

Advanced Speaker. English Level B2 above (must).
CCNA certified or at least all modules completed (must).
Minimum of 1-year experience in a networking role (must).
Advanced knowledge of IP telephony, collaboration, and video technologies.
Knowledge of routing and switching technologies (including experience dealing with carriers).
Knowledge in Linux Operating system.

Soft skills

Experience working with Cisco equipment or networking (configuration, troubleshooting).
Able to resolve problems and deliver solutions with a high level of customer satisfaction.
Crisis management and leadership skills.

Responsibilities

Ability to analyze, configure and fix large complex networks with mixed media and protocols.
Effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design.
Provide remote troubleshooting support to resolve collaboration-related issues.
Follow-through on all UC Incident tickets assigned to Level 2 bin and their resolution; move complex issues from Level 1 to Level 2 bin.
Engage peer technical teams in Cisco Professional Services and TAC for assistance on RMAs and complex issue support.

Datos complementarios

832880

Auxiliar, asistencial y otros

Agente / Otras

Bachillerato edu. diversificada

Call center

Sin experiencia

Contrato Indefinido

832880

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