Empresa:
TTEC
Perfil:
Nuestra familia y cultura
Somos una familia de trabajo unida que se esfuerza por ayudar a nuestros clientes a crear relaciones humanas genuinas con sus clientes. Desde el primer día serás parte de un equipo entusiasta, diverso y talentoso que te apoyará y te incentivará a tener éxito y a amar lo que haces. Prosperamos en nuestro entorno dinámico, trabajamos duro, nos divertimos juntos y compartimos una camaradería especial. Trabajamos con integrantes de equipos de todo el mundo, respetando y valorando los talentos únicos, el conocimiento y las opiniones que cada quien aporta para obtener soluciones más innovadoras. Pero no sólo creas en lo que te decimos. Compruébalo por ti mismo.
Descripción
Under limited direction, responsible for the configuration, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN) and core security infrastructure within a multi data center 24/7 operation. Provides technical support to various departments and users with regards to the LAN/WAN and supporting security environment. Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment. Serves as a team leader and mentor to junior level administrators.
Key responsibilities:
• Responsible for the implementation, testing and training of new communication projects and initiatives.
• Coordinates with Management and Technology Managers/Engineers to resolve incidents relating to Network or Security Infrastructure platforms.
• Configure, install, maintain and manage firewall security appliances (Cisco ASA, Check Point, Crossbeam, Bluecoat)
• Perform firewall and proxy administration
• Troubleshooting networks (TCP/IP and packet analysis)
• Conducts trainings and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.
• Acts as a liaison with vendors and third-party providers.
• Capable of managing complex technical issues and communicating status to Customers.
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
• Ability to work days, evenings, and weekends as required; 24x7 support.
• Exceptional documentation and communication skills.
• Other duties as assigned by management
• On call rotation participation required
Requisitos:
Preferred Skills:
• In-depth knowledge and implementation skills of Cisco’s Switching (6500, 4500, 3700, 3500, 2900), Routing (3800, 2800, 3900, ASR), Wireless (WAPs, WIPs, WLCs, Prime) and Security (5520, 5510, 5505, IDS) products.
• In-depth knowledge of Security Platforms and technologies to include Cisco ASA’s, Checkpoint, Palo Alto, Internet filtering (Cisco WSA’s), IDS/IPS, VPN
• In-depth knowledge and implementation skills of HP Switching (5800, 5500, 7500) products.
• In-depth knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products.
• In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
• In-depth knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.
• Proxy experience
• Site to Site VPN implementation and support experience
• Experience with web-filtering/security appliances (Bluecoat and Cisco ASA both deployed)
• Experience with security management solutions
• Solid understanding of network topologies / design: routing, switching, and MPLS/VPLS
• Knowledge in LANs/WAN technology, Internet technology, experience in routing and network protocols (especially TCP/IP)
• Strong ability to produce technical documentation
Requirements
• Minimum 5 years of experience
• Cisco certifications: CCIE(written) or higher or equivalent knowledge
• BA/BS in a computer related field, related certification, or equivalent experience
Fecha de publicación:
15/03/2018
Fecha de cierre:
14/04/2018
Cantidad de vacantes:
1
Tipo de candidato:
Nivel de cargo:
Profesional
Cantón (es):
San José
Escazú
Desamparados
Aserrí
Santa Ana
Alajuelita
Curridabat
León Cortés Castro
Puriscal
Tarrazú
Mora
Goicoechea
Vásquez de Coronado
Acosta
Tibás
Moravia
Montes de Oca
Turrubares
Dota
Pérez Zeledón
Cargo (s):
Analista
Consultor
Ingeniero
Áreas de trabajo:
Sistemas
Tecnología: soporte-prog y web