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Gracias por haberte postulado a la oferta de empleo Consumer care analyst, en Mondeléz.
Esta oferta de empleo ya no está disponible. Encuentra más vacantes similares.
You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.
A desire to drive your future and accelerate your career and the following experience and knowledge:
Contact center management, analysis, customer service, front-end, and operational systems with foundational functional expertise
Social media operations
Recall management
Project management
Thinking strategically, managing projects independently, and being consumer focused
Developing people and interpersonal/team building/motivational skills
Analytical and quantitative skills
Communicating effectively, verbally and in writing
Experience:
Minimum 5 years of functional Work Experience
Contact Center, Customer Service, Front-End, CRM operational systems knowledge/experience
Minimum 3 years Experience in High Risk Complaint Resolution
Minimum 3 years Knowledge/experience in Social Media for complaint managing
Experience with Analytics/Reporting
Education:
Bachelor degree in Marketing, Business Administration.
Knowledge in User Experience, Design Thinking, Six Sigma preferred
Advanced English Level
Microsoft Office Package
Intermediate Portuguese level ( Plus)
Profesional
Universitaria
Administración de empresas
Administración Comercial Y De Mercadeo
5 años de experiencia
1 Vacante
Profesional
Universitaria
Consumo masivo
5 años de experiencia
Contrato Indefinido
1884791036
1 Vacante
Gracias por haberte postulado a la oferta de empleo Consumer care analyst, en Mondeléz.
Esta oferta de empleo ya no está disponible. Encuentra más vacantes similares.
Con los beneficios exclusivos de elempleo Gold o Silver.
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