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Customer service representative bw


$1,5 a $2 millones COP

Toda Colombia

Publicado 17 Sep 2020

Administrativa y Financiera

1 Vacante


Sector de la vacante:

Descripción general

The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with American English and focus on serving the caller are important requirements.ResponsibilitiesHandle and carefully respond to all inbound and outbound customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactive, patient, empathetic, and understandingMaintain a continual working knowledge of our client’s products, services and promotionsAccurately document and update records in required systemsQualificationsTechnical SkillsHigh school graduate (Must present diploma or certificate)English level: B2 or aboveCompetencies and Specific SkillsCommunication skillsCustomer orientation (Empathy)Problem resolutionAttention to detailWork ExperienceNot a must as long as candidate complies with skills and competencies

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