Global servicenow,bmc remedy, ca servicedesk

We are looking for a highly skilled ServiceNow BMC Remedy, CA ServiceDesk Reporting Analyst to join our global IT digital transformation team. The Reporting Analyst supports the Teleperformance operations team by providing daily, monthly and ad-hoc report extracts and analysis of data pertinent to identifying gaps in process that negatively impact revenue and the overall cost of doing business.

The Reporting Analyst is responsible for taking large sets of often complex data and summarizing the information to draw meaningful business conclusions that help leadership and staff identify areas for improvement. Responsible for addressing various data integrity issues and provides insight with regard to the root cause and resolution of integrity problems. Validates all data prior to distribution with speed and accuracy. Handles report requests from leadership and staff in an efficient and accurate manner. Must have prior experience with the ServiceNow platform.

Responsibilities
• This position is responsible for designing, developing, and implementing timely and accurate data/reports using the ServiceNow platform to support the department or division and perform additional program activities
• This role is responsible for reporting, tracking and trending analysis to support operational effectiveness
• Extracts data from pertinent systems based on various business needs and formatting the data in a meaningful and useful format, ensuring that data is credible and reflective of the specific request
• Summarizes data in terms of context to help arrive at meaningful conclusions based on the data presented. When the data in inconclusive, researches alternate opportunities to look at additional data to help substantiate current results and to isolate opportunities for improvement

Work Experience
• A degree holder in business or computer science or equivalent experience.
Education and Specific Training
• 5+ years industry experience in ServiceNow BMC Remedy, CA ServiceDesk reporting
•

Profesional Senior

Universitaria

Ingeniería de sistemas Computación

Ingeniería de redes y telecomunicaciones

Ingenierìa De Software

5 años de experiencia

1 Vacante