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Gracias por haberte postulado a la oferta de empleo Global work force manager, en Teleperformance colombia s.a.s.
Esta oferta de empleo ya no está disponible. Encuentra más vacantes similares.
Salario a convenir COP
Colombia Bogotá D.C. Bogotá Bogotá
Publicado 13 Abr 2021 2021-4-13 19/04/2021
Sistemas y Tecnología
Ingeniería de sistemas Computación / Otras
Vence 19 Abr 2021 2021-4-19 19/04/2021
Join the best interaction and technology team: Teleperformance is looking for professionals in systems engineering, software development and related, with experience of at least 2 years working in work force management.
The Work Force Management Coordinator ensures that the Call Centre critical metrics are achieved to maximize workforce utilization and increase End-User’s and Client’s satisfaction. Support WFM Analysts to perform their tasks effectively by providing solutions/actions to accomplish achievements
Responsibilities:
• Be the point of contact with the Client for WFM purposes when this is requested
• Work with each site local WFM
• Monitor real-time and historical reports and identify gaps and assists WFM Analysts with adjustments
• Monitor volumes and discern trends
• Communicate to business leaders the trends, gaps and improvements and assist them to achieve business objectives
• Identify, analyze special events and help on forecast capacity and planning
• Help to overcome outages and meet adherence to schedules
• Act as a trainer to the new WFM Analysts and as a Mentor to the existing ones
• Co-ordinate WFM Analysts to the proper functionality of scheduling software
• Evaluate financial estimations made by WFM Analysts
Education, work experience and skills
• College Degree in Computer Science or a related field
• Advanced english (B2-C1)
• Use of WFM tools
• Knowledge of KPI’s
Apply now and let us know your profile. Teleperformance: Simpler. Faster. Safer!
Coordinador supervisor o especialista
Universitaria
Ingeniería de sistemas Computación
Ingeniería de telecomunicaciones
Ingenierìa De Software
2 años de experiencia
1 Vacante
Coordinador supervisor o especialista
Universitaria
Servicios de telecomunicaciones
2 años de experiencia
Contrato Indefinido
1884749041
1 Vacante
Gracias por haberte postulado a la oferta de empleo Global work force manager, en Teleperformance colombia s.a.s.
Esta oferta de empleo ya no está disponible. Encuentra más vacantes similares.
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