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Tech support i


Salario a convenir COP


Publicado 27 May 2022

Sistemas y Tecnología

1 Vacante


Sector de la vacante:

Descripción general

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Job Details

Johnson Controls is looking for a Technical Support Specialist to join our service desk team in Bogota (Colombia). The role is to provide support for our clients in Electronic Security (CCTV).

Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.

Position Reports to: Technical Support Supervisor

How you will do it:
* Provide world class technical support to the certified field technicians from our authorized dealer network.
* Analyze and solve a wide range of technical request related to our video surveillance software and hardware.
* Guide our clients through the resolution of their issues or escalate to the next level of support when needed.
* Document each request in our ticketing system (Salesforce)

What we are looking for:

* DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experience
* Perfect spoken and written English: 95% US customer base. Bilingualism (English/Spanish)
* Advanced troubleshooting skills
* Microsoft Windows Operating systems experience 7,8,10 Server 2008, 2012, 2016
* TCP/IP and Networking

* Technical Support/ Customer Service experience
* Electronics knowledge
* Database knowledge: Microsoft SQL
* .Net knowledge
* Security industry or security products experience (CCTV)
* Strong

Requisitos para postularse

Palabras clave

  • Otros

Datos complementarios


Profesional Senior


Acondicionamiento y terminación ...

3 años de experiencia

Contrato Indefinido


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