Technical support specialist

Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.

We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

Our modern offices are pet-friendly and we provide different amenities such as casual attire, and free beverages. Some of our benefits are health club membership, exercise plan, nutritional plan or home medical services.

As a Technical Support Specialist, you will negotiate rates with carriers to cover loads that were tendered over by a customer.

Some of your responsibilities are but are not limited to:

You will be providing technical support to customers.
Answering basic to complex questions on functionsrelated to our software products.
It will be your responsibility to make sure all of the customer’s questionsand concerns are answered in a highly positive, professional, and customer-centric manner.
Provide them with a fantastic experience. Ourgoal is to WOW the customer on every interaction.
Minimum requirements
What would help you succeed:

Believe and love what you do.
Teamwork.
Negotiation skills.
Minimum requirements:

Studies: High School Degree.
Experience: at least one year of Freight Brokerages, Logistics, and SAAS-based applications, experience talking to customers and facilitating their processes.
Language: Advanced English skills. B2 or C1 preferred.
Perks:

Schedule: Monday to Friday from 8 am to 5 pm. (We work by the American calendar)
Contract: Indefinite term contract + Benefits.
Places: Remote
Salary: 4.000.000 cop

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

Profesional

Universitaria

Negocios Internacionales

1 año de experiencia

1 Vacante