Accounts receivable team lead


Salario confidencial CRC

Toda Costa Rica

Publicado 19 Nov 2020

Administrativo financiero / Otras

2 Vacantes

Bachillerato edu diversificada

Sector de la vacante:

Descripción general

The Accounts Receivable Helpdesk Team Lead will be responsible for managing the team's workload distribution, ensuring all metrics are met, and issues are escalated. Also responsible to review, analyze and respond to inquiries received from customer/agencies/advertisers and client requester.

Key Responsibilities

Responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated
Drive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers and managers
Actively manage performance metrics for account portfolio
Ensure desktop procedure and local work instruction are updated on timely manner
Provide monthly metric reports, including any proactive analysis and strategic insights
Raise issues/concerns in accordance with escalation procedure
Preparation and initial review of management reports in line with Clients and Accenture’s requirements
Attend client meeting to discuss account performance and address issues as required
Preparation and consolidation of reports
Assist in the preparation of management reports in line with Client’s and Accenture’s requirements
Flexibility, especially in the period of month quarter year end closing
Adherence to client’s policies and procedures

Requisitos para aplicar

Required Experience

Advanced english
Bachelor's degree required
Minimum of 3 years of experience
Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
Excellent communications skills required
1-3 years of experience in leading and motivating a team to achieve goals
Minimum 1 year experience with Microsoft Office
Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems
Exceptional knowledge of the business and coaching skills
Good team player and be able to communicate easily with Accenture, Client and third parties at all levels
Responsible and ensures accuracy in the completion of tasks
Ability to solve complex matters and work under pressure
Ability to inspire and create a dynamic and proactive team
Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus

Datos complementarios




Bachillerato universitario

Productores y distribuidores de ... / Otros

3 años de experiencia

Contrato Indefinido


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