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Gracias por aplicar al anuncio de empleo Advanced technical support
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Proficient with Authentication and Security/O365,and other related technical issues.
Proficient with all ServiceDesk tools and processes (O365/ Mac)
Support and resolve tickets elevated from Level 1.
Provide remote support to customer issues using probing and technical skills. Also explain the solution to the user in a way that non-technical users understand
Willing to work in shifts; excellent written & spoken communication skills
Good customer handling skills
Flexible to work in different shifts
Proficiency in English and Spanish Language (Read/Write/Speak/Understand)
Handle all internally elevated warm handoff call/chats to the Deep support Queue
Reach out to users to provide them a timely solution
Recommend addition/modification of Knowledge articles where required
Quickly respond to incident alerts and support calls. Identify and coordinate with teams that are critical to the event’s resolution.
Complete follow-on actions as appropriate
Invoke ticket Elevation/Escalation Procedures within defined time frames
Good Knowledge of Microsoft Office 365/ Azure
Multi-task and prioritize
Manage commitments to the Customer, Manager, Supervisors and Support Staff
Working in shifts as per requirements
Requirements:
•Min. Qualification : Graduate in any steam preferably Engineering
•Min. Experience : 3 years •Certifications Required: Office 365, Windows OS •Excellent written & spoken communication skills required
Profesional
Bachillerato universitario
Informática y Computación
Ingeniería de Sistemas
Ingenierías Otras
3 años de experiencia
Profesional
1 Vacante
Handle all internally elevated warm handoff call/chats to the Deep support Queue
Reach out to users to provide them a timely solution
Recommend addition/modification of Knowledge articles where required
Quickly respond to incident alerts and support calls. Identify and coordinate with teams that are critical to the event’s resolution.
Complete follow-on actions as appropriate
Invoke ticket Elevation/Escalation Procedures within defined time frames
Good Knowledge of Microsoft Office 365/ Azure
Multi-task and prioritize
Manage commitments to the Customer, Manager, Supervisors and Support Staff
Working in shifts as per requirements
Requirements:
•Min. Qualification : Graduate in any steam preferably Engineering
•Min. Experience : 3 years •Certifications Required: Office 365, Windows OS •Excellent written & spoken communication skills required
Competencias para la vacante
3 años de experiencia
Contrato Indefinido
827282
Gracias por aplicar al anuncio de empleo Advanced technical support
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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