Back office analyst


¢ 450 a 550 mil CRC

Toda Costa Rica

Publicado 21 Sep 2021

Call center / Otras

1 Vacante

Bachillerato edu diversificada

Sector de la vacante:

Descripción general

• Use and maintain MS Excel worksheets to track productivity and completion of assigned projects and tasks.
• Document customer profiles with proper customer notations.
• Manage and process requests that are submitted from other departments
• Update current customer profiles per customer requests
• Maintain spreadsheets and perform mail merges in order to print and mail letters/documents to customers.
• Meet all Productivity, Quality, and Efficiency standards set forth by leadership.
• Analyze work assigned and report opportunities.
• Maintain department Quality and Handle Time SLA’s.
• Other duties and special projects as needed.

Requisitos para aplicar

• High School diploma.
• Minimum of 1 year of data entry experience is required
• Strong communication/negotiation skills both verbally and written.
• Feel comfortable working in an autonomous environment where you are expected to resolve customer’s issues on your own.
• Deadline & detail oriented.
• Great organizational and time management skills.
• Must be proficient in using Microsoft Word, Excel, and Outlook.
• Ability to think logically when working on customer accounts.
• Critical thinking and analytical skills are required to perform daily tasks.

Datos complementarios



Administrador / Otras

Bachillerato edu. diversificada

Comercio de computadores / Otros

1 año de experiencia

Contrato Indefinido


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