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792556

Salario confidencial CRC

Toda Costa Rica

Publicado 31 Jul 2020

Call center

10 Vacantes

Idiomas


Sector de la vacante:
Tecnología

Descripción general

Interpret day to day business objectives and prepare execute operational practices work programs.
Perform data entry or other client related tasks in various systems, as required Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities Perform and or ensure completion of quality review .
Check on outgoing work Identify and assist with development of support materials for team.
Use Act as subject matter expert for team members, peers and or clients as assigned May.
Act as a point of contact for senior client representatives Develop and maintain knowledge of customer and customer specific business environment.
Customer Service Level Agreements and department s product s key performance requirements.
Demonstrate understanding of the customer s business needs or market and maintain high customer satisfaction ratings.

Requisitos para aplicar

1 to 2 years of prior experience in the field.
Proficient communication and written skills in English and or Portuguese.
Client Customer handling experience.
Excellent customer service skills Proficient in Metrics and Reporting.

Proficient in MS Office including MS Excel, Word and PowerPoint.
Should be capable to take initiatives.
Team player Should be capable to do training with customers Develops and maintains good working relationships with others.
Acts confidently in uncertain circumstances works effectively in ambiguous situations.
Takes well thought out action to achieve a specific impact Positive, energetic, enthusiastic attitude.

Datos complementarios

792556

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1 año de experiencia

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792556

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