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Gracias por aplicar al anuncio de empleo Bilingual agent-2nd level (english - spanish), en Wns
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
This position provides the second level of support to end users by handling Incidents and Service requests that have been escalated by lower tiers. Support will be remotely, over the phone, or via email. This position requires to develop solutions for applications, desktop, and server problems.
Representative should have the ability to analyze existing systems and make proactive recommendations for improvements. If required this team will maintain, and implements all systems, applications, and networking configurations.
Essential Duties
* Provides resolution for escalated service tickets
* Works with clients to evaluate and solve technical problems
* Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
* Configures and supports internal and/or external networks
* Develops and maintains all systems, applications, security, and network configurations
* Troubleshoots network performance
* Recommends upgrades, patches, and new applications and equipment
* Maintains a log of completed work using an incident-tracking application
Required Qualifications
* 1+ year recent computer, server, and application troubleshooting experience:
Microsoft Clustering,
MS/MQ,
IIS,
SQL,
Virtual Machine
* Must be resourceful and able to take initiative in a dynamic environment
* Ability to effectively and efficiently troubleshoot technical problems
* Knowledge of current Microsoft desktop and server operating systems
* Knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
* Knowledge of computer and server hardware
* Familiarity with network troubleshooting
* Professional customer service skills
* Strong written and oral communication skills
* Ability and willingness to work in an environment providing 24x7x365 support
Profesional
Bachillerato edu. diversificada
Administración de Empresas
Bachillerato edu diversificada
Traductor
Agente
4 Vacantes
Required Qualifications
* 1+ year recent computer, server, and application troubleshooting experience:
Microsoft Clustering,
MS/MQ,
IIS,
SQL,
Virtual Machine
* Must be resourceful and able to take initiative in a dynamic environment
* Ability to effectively and efficiently troubleshoot technical problems
* Knowledge of current Microsoft desktop and server operating systems
* Knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
* Knowledge of computer and server hardware
* Familiarity with network troubleshooting
* Professional customer service skills
* Strong written and oral communication skills
* Ability and willingness to work in an environment providing 24x7x365 support
Competencias para la vacante
Profesional
Agente
Bachillerato edu. diversificada
Call center
Sin experiencia
Contrato Indefinido
776923
Gracias por aplicar al anuncio de empleo Bilingual agent-2nd level (english - spanish), en Wns
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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