Bilingual costumer service associate new account at heredia


¢ 450 a 550 mil CRC

Toda Costa Rica

Publicado 20 Oct 2020

Call center / Otras

20 Vacantes

Enseñanza y Educación / Otras

Sector de la vacante:

Descripción general

We are looking for Avanced English Speakers only. **No tenemos vacantes para Español**

You will be assisting customers over the phone/chat in English by utilizing probing questions to fully understand their issues, use decision-support tools and resources to resolve customer concerns that are non-standard/unstructured and require some clarification or conceptual thinking.

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Demonstrate functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution.

Requisitos para aplicar

What we'd like to see in the candidate?

• High School Diploma
o 90% of verbal and written communication skills in English
• 6 Months of Previous Call Center experience for New Accounts.
• Full Availability to work on site - Heredia
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn, including strong problem solving skills.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently when needed.
• Participate in activities designed to improve customer satisfaction and business performance
• Dependable with proficient attention to detail.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

***** SPECIAL NOTE *****
Thank you for your interest in Concentrix! To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application.

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