Bilingual costumer service associate new account at heredia

794938

¢ 450 a 550 mil CRC

Toda Costa Rica

Publicado 20 Oct 2020

Call center / Otras

20 Vacantes

Enseñanza y Educación / Otras


Sector de la vacante:
Servicios

Descripción general

We are looking for Avanced English Speakers only. **No tenemos vacantes para Español**

You will be assisting customers over the phone/chat in English by utilizing probing questions to fully understand their issues, use decision-support tools and resources to resolve customer concerns that are non-standard/unstructured and require some clarification or conceptual thinking.

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Demonstrate functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution.

Requisitos para aplicar

What we'd like to see in the candidate?

• High School Diploma
o 90% of verbal and written communication skills in English
• 6 Months of Previous Call Center experience for New Accounts.
• Full Availability to work on site - Heredia
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn, including strong problem solving skills.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently when needed.
• Participate in activities designed to improve customer satisfaction and business performance
• Dependable with proficient attention to detail.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

***** SPECIAL NOTE *****
Thank you for your interest in Concentrix! To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application.

Datos complementarios

794938

Profesional

Agente / Otras

Bachillerato edu. diversificada

Mercadeo, call centers / Otros

Menos de un año de experiencia

794938

Elempleo VIP

Te ayudará a aumentar las posibilidades de conseguir el puesto que siempre has anhelado.

Publicidad
Crear alerta de empleo

Recibir anuncios en tu correo.