Business analyst - iv


Salario confidencial CRC

Toda Costa Rica

Publicado 29 Jun 2020


3 Vacantes

Ingeniería de Sistemas

Sector de la vacante:

Descripción general

Job Description: Business & Process Improvement Analyst Ability to manage production support queue for software systems our team supports. Monitor support tickets and customer request. Analyze customer issue to find solution from our knowledge base or provide a workaround for the customer. Ability to test business functionality for applications. Confidence to reach out to team members when help is needed. Develop use cases and coordinate testing of current applications and provide support.

Your responsibilities will include but not be limited to: 1. Application of Agile and DevOps concepts within an APT. 2. Planning and testing of the applications new or enhanced functionality between the business and the development teams 3. Documenting changes, business processes, creating troubleshooting guides, and applying problem solving methodologies to resolve production issues 4. Stabilization and transition of developed/deployed functionality to support teams 5. Ability to work across multiple projects/features simultaneously in teams with other System Analysts and Developers 6. Ability to collaborate and communicate across multiple organizations and geographies with strong interpersonal and/or teamwork skills a must.

Requisitos para aplicar


Should be strong in communication, ability to learn and understand our business and software we support, good listening skills with ability to restate to check understanding; experienced in communicating to end user of computer systems to help solve customer issues. Use of Microsoft Word, Excel, Power Point. Following existing templates and workflows. Ability to own and drive the effort, manage work with project coordinator. HS diploma or GED equivalent required for US candidates.

Datos complementarios




Técnico universitario

Comercio de computadores / Otros

3 años de experiencia

Contrato Definido


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