Business process analyst


Salario confidencial CRC

Toda Costa Rica

Publicado 13 Ago 2019

Tecnología: soporte-prog y web

2 Vacantes

Administración de Empresas / Otras

Sector de la vacante:

Descripción general

We are looking for contributors who can help document the new “to be” processes as part of Project Simplify; a transformation of the systems with the intention to simplify the way our client does business with customers, partners and suppliers. 
The internal and external SME’s from our teams and partners would work with these “process documentation leads” to create and document the new processes. 


·        Conduct initial in-depth analysis of the business
·        Facilitate small working groups to standardize procedures for the Customer Support Supply Chain.
·        Participate or lead special projects related to creating process efficiencies
·        Influence leadership on implementation of policies, procedures, processes, and standards.
·        Monitor activities of the systems transformation and cross-programs to ensure documentation project(s) progress on schedule and within defined scope parameters
·        Utilize Quality/Lean/Six Sigma tools such as business plan deployment, problem solving, root cause analysis, process mapping, and gap analysis
·        Assist with controlling, documenting, processing and disposition of non-conforming material to the defined non-conformance process.
·        Annotates documentation to ensure traceability of inspection process.

Requisitos para aplicar

Job requirements

·        Ability to read, write, understand and communicate in English effectively
·        Experience in quality inspection and/or quality control
·        General knowledge of computer operation and data input
·        Detailed oriented and attention to process detail (a must)
·        Knowledge of prevailing professional standards in the field of Technical Communication
·        Demonstrate good editorial judgment
·        Excellent time management, planning, and organizational skills
·        Ability to work independently and as part of a professional team
·        Ability to work collaboratively with cross-functional teams on assigned projects
·        Ability to produce visually attractive and cohesive content
·        Apply analytical skills to review source material, develop content, and ensure usability
·        Ability to grasp, synthesize, and organize large amounts of complex information
·        Maintain consistency in format, tone, and style of content
·        Conduct comprehensive research on topics relevant to assigned projects as needed
·        Ensure accuracy, brevity, and a methodical approach in completing assigned projects
·        Interview SMEs to gather reliable and complete source material
·        Display good working knowledge of industry standard communication tools (i.e., hardware and software
·        Microsoft Office – Word, Excel, PowerPoint, Visio, SharePoint

Datos complementarios





Comercio de computadores / Otros

3 años de experiencia

Contrato Indefinido


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