Call center reporting analyst

810804

¢ 550 a 650 mil CRC

Toda Costa Rica

Publicado 12 Oct 2021

Call center

3 Vacantes

Bachillerato edu diversificada


Empresa confidencial

Sector de la vacante:
Telecomunicaciones

Descripción general

Position Objectives/Scope

We are seeking a Call Center Reporting Analyst to join our team! You will be responsible for analyzing customer data sets to ensure the client’s expectations are met. As well as to drive critical business decisions by analyzing metrics and designing reports.

Responsibilities:

Duties of this position include but are not limited to:

• Feasibility Analysis - Utilize techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs, and the ability to ask questions that
lead to an understanding of the business need
• Requirements - Understand and effectively communicate the client’s requirements, create specification documentation, and follow the proper change process
• System Optimization - Identify current capabilities and identify opportunities for improvement
• Communication - Demonstrate strong communication and human relationship skills
• Customer Service - Provide effective customer service by being courteous, polite, and friendly at all times. Acknowledge customers timely to determine their need and help the
customer resolves the issue or request. Participate in departmental programs that promote and deliver exceptional customer service

Requisitos para aplicar

Required Qualifications

• Advanced English level
• High School diploma or its equivalent
• 2+ years’ experience at a call center
• Must have familiarity with call center reporting tools and terms
• Ability to use SQL and Microsoft Excel to run pivots, vlookups, index, match, and other advanced functions
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Strong written and verbal communication skills to effectively relate data to coworkers and across the organization, vendors, customers
• Excellent critical thinking skills to help solve business problems and make decisions

Desired Qualifications

• SQL Database knowledge
• Workforce management reporting
• Strong analysis and problem-solving skills
• Deadline and detail-oriented with the ability to analyze large data sets
• Accustomed to a fast-paced environment

Datos complementarios

810804

Profesional

Agente

Bachillerato edu. diversificada

Servicios de telecomunicaciones / Otros

2 años de experiencia

Contrato Indefinido

810804

Elempleo VIP

Te ayudará a aumentar las posibilidades de conseguir el puesto que siempre has anhelado.

Publicidad
Crear alerta de empleo

Recibir anuncios en tu correo.